Jada Parker
Torrance,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant II
UCLA
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Access Representative
Torrance Memorial Medical Center
10.2018 - 02.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Good knowledge of medical terminology.
- Excellent interpersonal skills.
- Strong telephone and communication abilities.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Sales Associate
Hot Topic
09.2016 - 09.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Secretary
American Asset Recovery
06.2015 - 12.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos, and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Collected customer's financial responsibility at time of service.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Managed 40 phone calls per day and email correspondence as well as handled incoming and outgoing mail and faxes.
Education
Associate of Arts - Communication
El Camino College
06.2024
High School Diploma -
Woodrow Wilson High School
06.2017
Skills
- Work Quality Evaluation
- Patient Check-In
- Appointment Scheduling
- Training Coordination
- HIPAA Compliance
- Problem-Solving
- Multitasking and Organization
- Insurance Verification
- Customer Service
- Flexible Schedule
- Phone and Email Etiquette
- Payment Processing
- Medical Terminology
- Computer Proficiency
Volunteering
Volunteering gives me a deep sense of fulfillment. Knowing that I can make a difference in someone’s life, especially when they’re going through tough times, fills me with gratitude and purpose. Every time I lend a helping hand, whether it's offering support, listening to someone's story, or assisting in practical ways, I feel like I'm contributing to something bigger than myself. It's humbling to witness how much of an impact even the smallest actions can have on others. What really touches me is seeing the resilience in people who are facing hardships. It reminds me how fortunate I am and why it’s so important to give back.
Timeline
Administrative Assistant II
UCLA
03.2024 - Current
Patient Access Representative
Torrance Memorial Medical Center
10.2018 - 02.2024
Sales Associate
Hot Topic
09.2016 - 09.2017
Secretary
American Asset Recovery
06.2015 - 12.2016
Associate of Arts - Communication
El Camino College
High School Diploma -
Woodrow Wilson High School