Jada Parker
Torrance,CA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
6
6
years of professional experience
Work History
Administrative Assistant II
UCLA Health
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Effectively managed high call volumes while maintaining professionalism and empathy. Responded promptly to callers, ensuring their concerns were addressed in a timely manner. Utilized strong multitasking skills to provide support and resources efficiently.
Patient Access Representative
Torrance Memorial Medical Center
10.2018 - 02.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Efficiently registered 40 to 60 patients per shift in a fast-paced emergency room environment, ensuring accurate data entry and timely processing of patient information. Verified insurance details, obtained necessary consents, and coordinated with medical staff to facilitate smooth patient flow. Maintained professionalism and compassion while assisting patients and their families during stressful situations.
Education
Associate of Arts - Communications
El Camino College
Torrance, CA06-2025
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Computer proficiency
- Critical thinking
- Strong problem solver
- Scheduling
- Professional communication
- Dedicated team player
Timeline
Administrative Assistant II
UCLA Health
03.2024 - Current
Patient Access Representative
Torrance Memorial Medical Center
10.2018 - 02.2024
Associate of Arts - Communications
El Camino College
High School Diploma -
Woodrow Wilson High School
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