Jada Peterson
District Heights,MD
Summary
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Embassy Suites
02.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
Sales Associate/Cashier
NORDSTROM
11.2021 - 02.2023
- Interact with customers and receive payments in various forms including cash, checks, credit cards, gift cards, and vouchers
- Complete other financial transactions for customers such as issuing receipts, completing refunds and exchanges, and returning change or credits as necessary
- Communicate effectively and professionally with customers by greeting people, answering questions, providing information, assisting in transactions, and resolving complaints according to standard policies
- Utilize various devices such as point-of-sale systems, credit card readers, cash registers, and calculators to tabulate bills, calculate change, and create receipts
- Mentor, train, manage, and oversee junior cashiers as necessary by aiding during customer interactions, verifying prices, and acting according to store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate/Cashier
SHAKE SHACK
03.2021 - 10.2021
- Interact with customers and receive payments in various forms including cash, checks, credit cards, gift cards, and vouchers
- Complete other financial transactions for customers such as issuing receipts, completing refunds and exchanges, and returning change or credits as necessary
- Communicate effectively and professionally with customers by greeting people, answering questions, providing information, assisting in transactions, and resolving complaints according to standard policies
- Utilize various devices such as point-of-sale systems, credit card readers, cash registers, and calculators to tabulate bills, calculate change, and create receipts
- Mentor, train, manage, and oversee junior cashiers as necessary by aiding during customer interactions, verifying prices, and acting according to store policy.
Front Desk Associate
MARIOTT
03.2021 - 06.2021
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Server
OLIVE GAEDEN
09.2020 - 03.2021
- Greet Customers with a friendly tone to establish a positive tone
- Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to customers
- Contribute to team effort by accomplishing related results as needed
- Provide welcoming phone greeting and following Guest ordering procedures
- Convey menu information over the phone to Guests and give accurate estimate of delivery time
- Promptly address and resolve customer service issues in a timely manner.
Education
Cesar Chavez Parkside High School
Skills
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Written and Verbal communication
- Organization and Planning
- Time management
- Attention to detail
- Prioritization, Critical Thinking, and Problem-solving
- Customer Service
- Resilience
- Conflict Management
- Administrative Support
- Front Desk Management
- POS Systems
Timeline
Front Desk Agent
Embassy Suites
02.2023 - Current
Sales Associate/Cashier
NORDSTROM
11.2021 - 02.2023
Sales Associate/Cashier
SHAKE SHACK
03.2021 - 10.2021
Front Desk Associate
MARIOTT
03.2021 - 06.2021
Server
OLIVE GAEDEN
09.2020 - 03.2021
Cesar Chavez Parkside High School