Jada Pettway
Charlotte,NC
Summary
Committed to consistently fostering superior customer service. Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my role at Food Lion where I led a team in creating custom cakes, significantly improving workflow efficiency. Skilled in business administration and possessing a compassionate approach to customer service, I excel in environments requiring attention to detail and a positive attitude.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Beehive Bar and Lounge
01.2021 - Current
- Ensuring that the staff are properly prepared for events or regular work shifts
- Planning means of improving the ambiance of the space
- Deal with customers in times of trouble
- Computer work
- Data entry
- Making training arrangement for new staff
- Keep track of daily income and expenses of the bar
- Meet with suppliers and ensure prompt delivery of bar essentials
- Ensure that kitchen and music departments are working efficiently
- Ensure safety measures of the bar
- Play an active role in administration activities
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Cake Decorator
Food Lion
07.2021 - 05.2024
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Assisted customers in selecting appropriate cake designs for their events.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Provided guidance to other team members regarding proper cake decorating techniques.
Bank Teller
Members 1st FCU
01.2020 - 07.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Entered transactions into computer and issued customer receipts.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Directed specific questions to appropriate branch personnel.
- Enter data via computers for customers accounts
- Serviced big business accounts
- Logged calls and cross sales
SALES ASSOCIATE
Sneaker Villa
09.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
Home Health Aide
Home Instead Senior Care Home
01.2019 - 06.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided companionship and support for patients
Education
ASSOCIATES DEGREE - Human Services
Harcum College
Bryn Mawr, PA05.2017
Skills
- Attentive
- Compassionate
- Dedicated
- Positive
- Product and Service Knowledge
- Employee Scheduling
- Task Delegation
- Recruiting and Interviewing
- Business Administration
- Sales Reporting
- Client relations and customer service
Timeline
Cake Decorator
Food Lion
07.2021 - 05.2024
Assistant Manager
Beehive Bar and Lounge
01.2021 - Current
Bank Teller
Members 1st FCU
01.2020 - 07.2021
SALES ASSOCIATE
Sneaker Villa
09.2019 - 12.2019
Home Health Aide
Home Instead Senior Care Home
01.2019 - 06.2019
ASSOCIATES DEGREE - Human Services
Harcum College