Summary
Overview
Work History
Education
Skills
Timeline
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Jada Plumley

Delray Beach

Summary

Detail-oriented professional with a strong background in team management and operational efficiency. Demonstrated success in enhancing shipping processes, improving customer service, and driving sales performance. Proven ability to analyze data for performance improvement and streamline workflows to achieve organizational goals.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

AEM Diagnostics
03.2024 - Current
  • Managed shipping processes to ensure timely and accurate delivery of diagnostic kits.
  • Developed Excel sheets to track shipment status and agent performance metrics.
  • Analyzed monthly call percentages for agents to identify areas for improvement.
  • Created daily goals and bonus structures to motivate team members and enhance sales performance.
  • Ensured accurate address verification to minimize delivery errors and improve customer satisfaction.
  • Collaborated on backend operations to streamline processes and improve overall efficiency.

Shift Manager

John’s Pass Grille
March 2022 - October 2023
  • Managed front of house and bar inventory effectively.
  • Assisted in staff scheduling and shift coverage.
  • Opened and closed restaurant, securing premises with key and access code.
  • Conducted cash and sales reconciliation at end of shifts.
  • Processed waitress and waiter reports to ensure accuracy.
  • Provided excellent customer service while taking tables and bartending.

Membership Consultant

New York Sports Club
September 2016 - December 2018
  • Conducted follow-up calls to guests, promoting memberships and special offers.
  • Scheduled appointments for potential members with personal trainers.
  • Participated in sales training to enhance skills and achieve promotion.
  • Developed and maintained relationships with prospective members.
  • Assisted in onboarding new members to improve retention rates.

Shift Manager

McDonald’s
June 2014 - August 2016
  • Led team operations during shifts, ensuring outstanding customer service.
  • Trained new employees on restaurant procedures and equipment usage.
  • Managed cash registers, reconciled tills, and resolved discrepancies.
  • Conducted end-of-day reporting, ensuring accurate cash flow documentation.
  • Handled customer inquiries and issues, providing effective solutions.
  • Oversaw overnight operations, maintaining safety and efficiency.

Education

High School Diploma -

Carmel High School
Carmel New York

Skills

  • Data analysis
  • Customer service
  • Shipping management
  • Inventory management
  • Team leadership
  • Sales promotion
  • Process improvement
  • Staff training
  • Cash reconciliation
  • Operational efficiency

Timeline

Assistant Manager

AEM Diagnostics
03.2024 - Current

Shift Manager

John’s Pass Grille
March 2022 - October 2023

Membership Consultant

New York Sports Club
September 2016 - December 2018

Shift Manager

McDonald’s
June 2014 - August 2016

High School Diploma -

Carmel High School

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