Jada Pollock, LMHC, NCC
Uniondale
Summary
Licensed Mental Health Counselor with expertise in developing and implementing effective organizational strategies. Proven track record of spearheading initiatives that enhance operational efficiency and ensure project success. Demonstrates strong financial management skills, paired with a commitment to high-quality client care and staff development. Aims to leverage experience to further advance mental health services within a collaborative environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Mountainside Treatment Center
Huntington
05.2024 - Current
- Plan and oversee all clinical care and administrative operations within the program
- Devise strategies and participate in the development of long-range planning, quality improvement and assurance efforts per company standards for best in class service and continuous growth
- Assume responsibility of budgeting and resourcing
- Work with administrative assistant to assign cases and create schedules for all employees
- Coordinate and supervise staff providing constructive feedback while ensuring that they are providing quality and comprehensive care to clients and other stakeholders based on program policies and procedures
- Provide personnel with clinical training and opportunities for continuous development through the use of SMART goals
- Evaluate performance and develop employee performance improvement plans when necessary
- Audit clinical charts and monitor overall compliance to legal guidelines, internal policies, accreditation standards and quality standards
- Assist with clinical caseload and group coverage as needed
- Maintain department metrics and quality assurance reports to submit when needed
- Respond to on-call and after hour needs
- Comply with all federal, state and accreditation regulatory requirements
Psychotherapist
Talk NYC! Psychotherapy
New York
09.2023 - Current
- Establish positive, trusting rapport with clients
- Diagnose and treat mental health disorders
- Create individualized treatment plans according to client needs and circumstances
- Hold regular sessions consistent with treatment plan and client needs
- Conduct ongoing assessments of client progress
- Refers clients to outside specialists or agencies when necessary
- Maintain thorough records of client progress notes
- Follow all safety protocols and maintains client confidentiality
Psychotherapist
Triangle Cognitive Therapy
Rockville Centre
11.2023 - 05.2024
- Completed intake utilizing biopsychosocial
- Provided individual, couples and group therapy to adults and children
- Completed progress notes and other necessary documentation
- Administered necessary assessments to support diagnosis
- Completed treatment plans and revision
- Collaborated with school, psychiatrist and other providers
- Attended weekly supervision meeting
Clinical Supervisor - Functional Family Therapy
URBAN YOUTH ALLIANCE
Bronx
09.2022 - 11.2023
- Observed and promptly corrected unsafe work conditions and or an employee's unsafe work habits
- Conduct timely incident investigations and regular safety inspections to ensure all safe practices, equipment and or environment are in use or present
- Provided weekly home-based FFT services to families
- Provided clinical direction to therapists during weekly individual, group supervision and consultation
- Reviewed and ensured the integrity and timely submission of progress notes and other required documentation
- Collaborated with all relevant systems and key participants such as ACS within each system to ensure their buy-in and cooperation throughout service period
- Monitored and ensured the scheduling and conducting of Family Team Conferences
- Participated in hiring and training to new therapists
- Provided direction regarding clinical treatment using methods compatible with FFT practices
- Participated in Quarterly Case Reviews to discuss service planning and delivery to assist with case progression
Functional Family Therapist
URBAN YOUTH ALLIANCE
Bronx
01.2022 - 09.2022
- Provided virtual and/or home-based Functional Family Therapy to families
- Actively participated as part of a therapeutic team, including attending weekly team and individual supervision meetings
- Assisted families by actively referring them to appropriate services and supports
- Conducted assessments to identity families strengths and areas of concerns
- Maintained clear and concise documentation of case progress notes
Associate Counselor
Blossoming Cherry Mental Health Counseling Services P.C
Lynbrook
11.2020 - 01.2022
- Provided individual, couples and group therapy to adults and children
- Completed progress notes and other necessary documentation
- Conducted vocational assessment
- Utilized presenting concerns, symptoms and assessments to assign DSM diagnosis
- Completed treatment plans and revision
Family Specialist- ACT
Institute for Community Living
Brooklyn
07.2020 - 01.2021
- Provided counseling, treatment, rehabilitation, case management and support services within the community to individuals who are diagnosed with a mental disorder
- Assisted consumers in attaining or maintaining functional social relationships
- Provided all services in culturally relevant and competent manner
- Clinical management responsibility for 10-15 adults with serious and persistent mental illness, who have a co-occurring substance abuse or other disorder
- Trained new staff on office procedures and clinical practice
Mental Health Counseling Intern
Northwell Health
Queens
01.2019 - 03.2020
- Supported individuals who are diagnosed with mental, physical, developmental or learning disabilities understand their capabilities and define their career goals
- Conducted intakes and created job development plan
- Completed appropriate documentation
- Facilitated psycho- educational groups
- Modified counseling technique to work with diverse population
- Administered and scored vocational assessments
- Assisted individuals in editing and revising cover letter and resume
- Provided ongoing support to assist with maintaining employment
- Collaborated with ACCES-VR to ensure
- Individuals' vocational goal is appropriate
- Worked with individuals to improve daily life
- Provided resources to assist with improving coping mechanisms
Vocational Counselor (Temporary)
The Child Center of NY
Queens
05.2019 - 08.2019
- Conducted vocational assessments for students by utilizing background information and work experiences
- Completed linkage agreement and worksite agreement forms
- Ensured safety requirements for various job sites
- Developed an individual employment (and/or education) plan with students
- Provided ongoing group and individual vocational-related counseling and/or training to enrolled students
- Worked in collaboration with other staff to complete comprehensive vocational plans
- Assisted in administration of performance-based tests and evaluations
- Ensured that individual records reflected their progress
- Monitored SYEP staff that collected timesheets from various job sites
Education
Master of Science - Mental Health Counseling
Queens College
Queens, NY05.2020
Bachelor of Arts - Psychology
SUNY Old Westbury
Old Westbury, NY05.2018
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY12.2016
Skills
- Motivational Interviewing
- Time management
- Program development
- Meeting Facilitation
- Individual / Group Counseling
- Behavioral health
- Group Therapy
- Workforce Development
- Addiction counseling
- Crisis Intervention
- Mentoring
- Supervising experience
- Management
- Mental Health Counseling
- Organizational skills
- Conflict management
- Leadership
- Child & Family Counseling
- Cognitive Behavioral Therapy
- Communication skills
- Team leadership and direction
- Team training and development
- Verbal and written communication
- Program performance analysis
- Onboarding and training
- Quality assurance evaluation
- Decision-making
- Program leadership
- Budget development
- KPI tracking
- Compliance enforcement
- Utilization management
Certification
- National Certified Counselor
- DLA-20
- Mandated Reporter
Affiliations
- PsyChi
Timeline
Program Manager
Mountainside Treatment Center
05.2024 - Current
Psychotherapist
Triangle Cognitive Therapy
11.2023 - 05.2024
Psychotherapist
Talk NYC! Psychotherapy
09.2023 - Current
Clinical Supervisor - Functional Family Therapy
URBAN YOUTH ALLIANCE
09.2022 - 11.2023
Functional Family Therapist
URBAN YOUTH ALLIANCE
01.2022 - 09.2022
Associate Counselor
Blossoming Cherry Mental Health Counseling Services P.C
11.2020 - 01.2022
Family Specialist- ACT
Institute for Community Living
07.2020 - 01.2021
Vocational Counselor (Temporary)
The Child Center of NY
05.2019 - 08.2019
Mental Health Counseling Intern
Northwell Health
01.2019 - 03.2020
Master of Science - Mental Health Counseling
Queens College
Bachelor of Arts - Psychology
SUNY Old Westbury
Associate of Arts - Liberal Arts
Nassau Community College
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