Jada Portis
Meridian,Mississippi
Summary
Medical Support Assistant candidate with 3+ years of experience in patient registration, appointment coordination, and healthcare customer service in high-volume clinical environments. Skilled in scheduling, verifying insurance, managing electronic health records, and providing professional patient support. Military-trained with strong attention to detail, confidentiality, and compliance with healthcare standards.
Overview
5
5
years of professional experience
Work History
Services Specialist
United States Air National Guard
Meridian, MS
11.2021 - Current
- Provided administrative and customer support in high-tempo environments while maintaining accurate records and accountability
- Ensured compliance with procedures, documentation standards, and organizational policies
- Communicated effectively with diverse personnel and resolved service-related issues
- Assisted with process improvements to increase efficiency and service delivery
Admissions Representative
Baptist Memorial Hospital
Oxford, MS
07.2023 - 07.2025
- Registered and processed patients in a high-volume emergency department, ensuring accurate demographic and insurance information
- Scheduled and coordinated patient services while maintaining efficient patient flow
- Verified insurance eligibility and updated patient records in electronic systems
- Managed inbound calls, directed patients appropriately, and resolved inquiries in a timely manner
- Maintained accurate documentation in compliance with healthcare privacy standards (HIPAA)
- Collaborated with clinical and administrative staff to ensure proper patient care coordination
Online Personal Shopper
Walmart
Oxford, MS
03.2021 - 10.2024
- Delivered customer service in a fast-paced environment, resolving order and account issues
- Maintained accurate records and data entry within digital systems
- Managed high workload volumes while meeting performance and accuracy standards
- Provided timely updates to customers and ensured order accuracy and satisfaction
Education
Bachelor of Science - Political Science
University of Mississippi
12-2025
High School Diploma -
Meridian High School
05-2022
Skills
- Patient Scheduling & Appointment Coordination
- Patient Registration & Intake
- Insurance Verification & Account Updates
- Medical Records & Data Entry
- Customer Service & Call Handling
- HIPAA Compliance & Confidentiality
- Electronic Health Records (EHR Systems)
- Problem Resolution & Escalation
- Communication & Team Coordination
Timeline
Admissions Representative
Baptist Memorial Hospital
07.2023 - 07.2025
Services Specialist
United States Air National Guard
11.2021 - Current
Online Personal Shopper
Walmart
03.2021 - 10.2024
High School Diploma -
Meridian High School
Bachelor of Science - Political Science
University of Mississippi