Jada Powell
Summary
Experienced in client services, with a strong emphasis on client-centered interpersonal skills. Adaptable to new and changing environments, enabling accurate assessment of challenging situations and construction of relevant solutions. Demonstrates strong leadership and teamwork capabilities, with a collaborative nature that facilitates effective work with diverse populations and clients.
Overview
5
5
years of professional experience
Work History
Litigation Paralegal
Cohn & Dussi, LLC
01.2023 - Current
- Manage document collection, production, and all post-judgment litigation tasks.
- eDiscovery(Lexis Nexis, Mass Courts, Property Accessor & Corp.Sec.State.)
- Drafted pleadings, motions, and briefs in compliance with court rules, leading to successful outcomes in numerous cases.
- E-filing for State and Federal Courts
- Maintained client satisfaction by providing regular updates on case progress and addressing concerns promptly.
- Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
- Track hearings, schedule depositions, and handle client invoicing.
Luxury Concierge
Palladion Services
01.2021 - 12.2022
- Managed 3 Buildings Mail Processes & Safety
- Daily processing of 50-100 shipments into the Luxer One postal system
- Coordinated guest requests (Dry cleaning, laundry, Restaurant reservations)
- Accessed all functions of computer system in accordance with departmental specifications
- Make certain that the highest potential standards are consistently upheld
Customer Service Representative
Nordstrom Rack
02.2020 - 12.2020
- Assist with placement of orders, Transactions, refunds, or exchanges.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Paralegal Studies Certificate - Business Law, Real Estate Law, Legal Research, Litigation Modules
Boston University
Boston, MA05.2022
Bachelor of Science - Soc-Psychology, Sociology And Psychology
University of Massachusetts Boston
Boston, MA12.2020
Associate degree - Natural Sciences
Quincy College
Quincy, MA01.2018
Skills
- Legal Document Handling & Preparation
- Post-Judgment Litigation & Case Tracking
- Legal Research and Writing
- Client Invoicing & Account Management
- Attention to detail
- Hearings and Depositions Coordination
- Client Relations
- Conflict Resolution
- Adaptability and flexibility
- Time Management
- Microsoft office
- Calendar management
Timeline
Litigation Paralegal
Cohn & Dussi, LLC
01.2023 - Current
Luxury Concierge
Palladion Services
01.2021 - 12.2022
Customer Service Representative
Nordstrom Rack
02.2020 - 12.2020
Paralegal Studies Certificate - Business Law, Real Estate Law, Legal Research, Litigation Modules
Boston University
Bachelor of Science - Soc-Psychology, Sociology And Psychology
University of Massachusetts Boston
Associate degree - Natural Sciences
Quincy College
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