Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Quince

West Palm Beach

Summary

Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Banker

TD Bank
Boynton Beach
11.2024 - Current
  • Maintaining accurate and balanced cash drawers, adhering to bank security protocols. I also assist customers with various banking needs, including opening accounts, depositing funds, and withdrawing cash.
  • Cross-trained on various banking products and services, providing accurate and informative advice to customers. Responsible for resolving customer issues and answering inquiries efficiently, effectively, and exceeding customer expectations.
  • Identify and resolve discrepancies in transactions, ensuring financial accuracy and compliance. Processing an average of 100 customer transactions daily, ensuring accuracy, and efficiency. While providing exceptional customer service, I resolved inquiries and complaints with a positive and helpful attitude.

Sales Consultant

FedEx Office
West Palm Beach
02.2023 - 03.2024
  • Generated leads, closed deals, and achieved sales targets. Provided outstanding customer service by handling customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Responsible for speaking with clients and potential customers to help them learn about the company's products and services.
  • Worked effectively with colleagues, and contributed to a positive team environment. Also, while using strong verbal and written communication skills in a customer-facing environment.

Retail Sales Associate

BrandsMart USA
West Palm Beach
03.2021 - 08.2022
  • Assisted customers with product selection, resolving inquiries, and handling returns, while meeting or exceeding monthly sales targets consistently.
  • Processed transactions accurately and efficiently using POS systems. Demonstrated product features and benefits to customers, leading to increased sales.
  • Always maintaining a positive attitude, a customer-focused approach, and the ability to work under pressure.

Receptionist Coordinator

5 Diamonds Hair Studio
West Palm Beach
11.2018 - 12.2020
  • Scheduled and coordinated appointments for a team of multiple employees, resulting in improved efficiency. Managed a multi-line phone system, answering and directing calls with professionalism and accuracy.
  • Along with greeting clients and visitors in a warm and welcoming manner, ensuring a positive first impression. Maintained a clean and organized reception area, creating a professional and inviting environment.
  • While providing excellent customer service, resolving inquiries, and addressing concerns in a timely and efficient manner. Along with assisting with administrative tasks, such as filing, data entry, and preparing documents.

Education

Associate of Science - Accounting

Palm Beach State College
Lake Worth, FL

Skills

  • Attention to detail
  • Interpersonal skills
  • Time management
  • Regulatory compliance
  • Data entry
  • Customer service
  • Sales techniques
  • Team collaboration
  • Cash handling and management
  • Professionalism

Certification

  • Notary Public

Timeline

Retail Banker

TD Bank
11.2024 - Current

Sales Consultant

FedEx Office
02.2023 - 03.2024

Retail Sales Associate

BrandsMart USA
03.2021 - 08.2022

Receptionist Coordinator

5 Diamonds Hair Studio
11.2018 - 12.2020

Associate of Science - Accounting

Palm Beach State College

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