Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Jada Randall

Newport News,VA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cheddars. Proven ability to enhance guest experiences through effective communication and relationship management. Adept at cash handling and maintaining cleanliness standards, contributing to operational efficiency and customer satisfaction in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Chedders
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Host

County Grill & Smokehouse
10.2021 - 03.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Food Ambassador

Bush Gardens
04.2021 - 09.2021
  • Increased sales through effective product recommendations based on customer preferences.
  • Collaborated with vendors to maintain well-stocked inventory, keeping popular items readily available for customers.
  • Maintained clean and visually appealing displays to entice customers and encourage impulse purchases.
  • Supported management team in achieving store goals related to sales targets, customer satisfaction ratings, and operational efficiency.

Education

Bethel
Hampton VA
06.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization

Certification

Cosmetology

Timeline

Server

Chedders
08.2023 - Current

Host

County Grill & Smokehouse
10.2021 - 03.2022

Food Ambassador

Bush Gardens
04.2021 - 09.2021

Bethel

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Jada Randall