JADA RIVERA

• Take online orders through store website and communicate with customer regarding order status and items
• Prepare workspace for selection process
• Complete paperwork for customer transactions
• Handle confidential information and documents with discretion
• Promote active sales and charitable promotions
• Sanitize all stations and equipment in accordance with Department of Sanitation.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Assistant Manager to Manager Katharina Tirado 201-892-2279

• Answer inquires over phone and in person
• Handled cash at register, transferring to safe and checking for counterfeits
• Organized products daily
• Maintained a clean shopping environment for customers.
• Worked flexible schedule and extra shifts to meet business needs.
• Stocked, tagged and displayed merchandise as required.
• Processed refunds and exchanges in accordance with company policy.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Lifted up to [Number] pounds at once and used forklift to move heavier loads.

• Assisted customers with shopping information
• Maintained dressing rooms and kept track of unwanted items
• Answer store phone calls
• Verify credit acceptance for store credit cards.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed efficient cash register operations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Serve patrons with food and beverages in a friendly manner
• Maintained dining ambiance and sanitary stations
• Handled payments and operated register.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Organized sale floor and stock room daily
• Handled register for payments, returns and exchanges
• Answer store phone calls
• Greet customers and ensure a satisfying shopping experience.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Answered customer questions about sizing, accessories, and merchandise care.