Jada Roberson
Brooklyn,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
MedStar Harbor Hospital Emergency Room
Baltimore, MD
12.2022 - Current
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Restocked unit frequently with necessary medical supplies.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Place urinary catheters when ordered by a physician
- Put splints on patients who have fractures or other injuries
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
Physical Therapy Technician
4 Oaks Physical Therapy
Glen Burnie, MD
01.2022 - 01.2023
- Applied hot packs, cold packs and electrical stimulation according to therapist instructions.
- Communicated effectively with therapists about patient needs throughout the course of their care.
- Maintained a clean, safe and organized therapy environment.
- Kept accurate documentation of patient's care plans, treatments, and outcomes.
- Prepared treatment areas with necessary items such as linens, weights, bands.
- Demonstrated proper body mechanics techniques to help prevent injury while performing exercises.
- Performed administrative duties such as scheduling appointments, maintaining records, and ordering supplies.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
Assistant Front End Manager
Giant Food Stores
Glen Burnie
01.2022 - 08.2022
- Resolved customer complaints in a professional manner.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Supervised cashiers in handling transactions accurately and efficiently.
- Managed daily operations of the front end area including opening and closing duties.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with product selection, inquiries, and checkout processes.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Conducted regular audits of cash drawers to ensure compliance with procedures.
- Ensured that proper security measures were taken when handling large sums of money.
- Balanced registers at the end of each day's business activity.
Facilitator
Martins Food Store
Sykesville, MD
08.2020 - 12.2021
- Printed online orders for the shoppers
- Provided substitutions for items that were out of stock
- Walked orders out to the customers
- Managed breaks for all of the shoppers
- Maintained records of attendance, participation, and other relevant information
- In charge of all shoppers and maintaining the martins direct area
Cashier
Giant Food
Glen Burnie, MD
06.2018 - 07.2020
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Old Mill High School
Millersville, MD06-2020
Some College (No Degree) - Nursing
Anne Arundel Community College
Arnold, MDSkills
- Basic nursing care
- Emergency Response
- ADL support
- Specimen Collection
- Information Protection
- Clinical Training
- Sterilization techniques
- IV Insertion
- Customer Service
- Cash Handling
- Positive and professional
- Telephone management
Accomplishments
- I worked through a mass casualty event where many people were shot. In recognition of the response time of our staff as well as every patient surviving due to our care and stability, my coworkers and I received a Josie King hero award!
- Medstar health 2023 HRO AWARDS
Timeline
Patient Care Technician
MedStar Harbor Hospital Emergency Room
12.2022 - Current
Physical Therapy Technician
4 Oaks Physical Therapy
01.2022 - 01.2023
Assistant Front End Manager
Giant Food Stores
01.2022 - 08.2022
Facilitator
Martins Food Store
08.2020 - 12.2021
Cashier
Giant Food
06.2018 - 07.2020
High School Diploma -
Old Mill High School
Some College (No Degree) - Nursing
Anne Arundel Community College
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