Jada Roberson
Hallsville,TX
Summary
Dynamic Transport Coordinator with a proven track record at Eastman Chemical Company, showcasing exceptional organizational skills and a strategic planning prowess. Spearheaded initiatives that streamlined operations, achieving an 80% reduction in email traffic and fostering a culture of continuous improvement. Expert in collaboration and problem-solving, with a flair for mentoring and driving team excellence.
Overview
21
21
years of professional experience
Work History
Transport Coordinator
Eastman Chemical Company
11.2015 - Current
- Championing a culture of continuous improvement within the transport coordination team, encouraging open dialogue and fostering an environment where best practices are shared and implemented.
- Identifying needs and recommending solutions while working in a cross-functional, fast paced environment under pressure to meet deadlines demonstrating the ability to manage multiple tasks and projects simultaneously.
- Developing comprehensive contingency plans to address unexpected disruptions in transportation processes.
- Coordinating multiple transport projects simultaneously, achieving successful completion within deadlines.
- Streamlining transport operations by implementing efficient planning and scheduling techniques.
- Conducting briefings providing a high-level overview to communicate report findings, facilitate recommendations, and report KPIs.
- Collaborating with cross-functional teams to identify areas for improvement in transportation processes, leading to increased efficiency and cost savings.
- Improving transport team performance by providing ongoing training and mentorship.
- Balancing schedules and corporate customer demands against team capabilities and available resources to meet performance objectives.
- Presenting multiple high quality presentations, training courses, reports, and other correspondence to various audience calipers with a positive bias for action.
- Serving as SME and spearheading the development, implementation, and training of recent SAP transactions that consolidated multiple SAP transactions into a functional dashboard that successfully aligned to meet company logistics and savings goals.
- Authored key training manuals for employee training in conjunction with several SOP revisions and approvals though MOC process.
- Created and maintained Sharepoint site that decreased email traffic by 80%.
Office Administrator
HHS, LLC
08.2007 - 04.2015
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Coordinated, tracked, and scheduled training and safety programs.
- Prepared Training and Licensing Materials
- Assisted and interacted with external/internal customers by phone, email, or in-person.
- Maintained and trained others on electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
- Maintained positive relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Team Lead
Consolidated Communications
08.2003 - 08.2007
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Training Development by assessing curriculum, evaluating representative performance regularly, offering constructive feedback, and implementing targeted improvement plans with positive bias for action as necessary.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
Education
Bachelor of Applied Arts And Science - Business Management
University of Texas At Tyler
Tyler, TX05.2019
Associate of Science - Legal Studies
Kaplan University
Davenport, IA05.2012
Certificate - Learning And Development - HR Assoc Professional
HRCI
AlexandriaSkills
Adaptability and Flexibility
Analytical Skills
Coaching, Development, and Mentoring abilities
Collaboration, Team Building, and Teamwork
Excellent Communication
Exceptional Organizational Skills
Facilitation Techniques
Problem-solving aptitude with positive Bias for Action
Self-Motivated and Driven toward Continuous Improvement
Strategic Planning
Timeline
Transport Coordinator
Eastman Chemical Company
11.2015 - Current
Office Administrator
HHS, LLC
08.2007 - 04.2015
Customer Service Team Lead
Consolidated Communications
08.2003 - 08.2007
Bachelor of Applied Arts And Science - Business Management
University of Texas At Tyler
Associate of Science - Legal Studies
Kaplan University
Certificate - Learning And Development - HR Assoc Professional
HRCI