Jada Roberts
Kingston,RI
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ticket Seller
The Ryan Center
09.2023 - Current
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining accurate record of all financial activities within box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
Hostess
The Crab Trap
03.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Manager
The Henna Shop
04.2019 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Arts - Psychology
University of Rhode Island
Kingston, RI05.2026
Skills
- Customer Service
- Active Listening
- Team Leadership
- Volunteer Coordination
- Interpersonal communication skills
- Schedule Coordination
Accomplishments
- Coordinated multiple pop-up shops for my chapter at our house with small business owners.
- Led my philanthropy team members, overseeing all aspects of philanthropic initiatives and events for our organization.
- Conceptualized and organized an in-house event, coordinating with vendors and volunteers to ensure a seamless and successful event.
- Managed all logistics, including decorations, catering, and marketing efforts, resulting in a ewell-attended event that fundraised over $6,000.
- Developed a comprehensive philanthropy strategy outlining both short-term and long-term goals for our initiative, with action plans to drive impactful community engagement and support.
Certification
- Certified Mental Health First Aider - [April 2024-2027]
Timeline
Ticket Seller
The Ryan Center
09.2023 - Current
Hostess
The Crab Trap
03.2022 - Current
Manager
The Henna Shop
04.2019 - 08.2022
Bachelor of Arts - Psychology
University of Rhode Island
- Certified Mental Health First Aider - [April 2024-2027]
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