Jada Roberts
Elkmont,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Medical Assistant/Laboratory Technician
North Alabama Rehabilitation and Pain
Decatur, AL
05.2015 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.
- Provided guidance to employees on their rights, responsibilities, benefits and obligations under the FMLA law.
- Maintained accurate records of all FMLA leaves taken by employees including filing documents into appropriate folders.
- Communicated regularly with supervisors, managers, HR personnel and other stakeholders to provide updates on status of employee's FMLA leave request.
- Participated in meetings with management teams to discuss progress on claims processing activities related to FMLA cases.
- Reviewed existing case files for accuracy prior to submitting them for further processing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information..
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
Internship Student
White & Oakes
Decatur, AL
01.2017 - 05.2017
- Prepared memoranda on complex legal issues and researched state and federal laws.
- Attended hearings, depositions, mediations, arbitrations, trials or other proceedings with attorneys.
- Provided assistance in the preparation of trial exhibits and demonstrative aids.
- Assisted in preparing jury instructions and verdict forms.
- Developed an understanding of litigation procedures such as e-discovery process.
- Proofread documents for accuracy before filing them with the court.
- Participated in client meetings with attorneys to discuss progress of cases.
Front Desk Receptionist /Certified Medical Assistant
Huntsville Hospital Physician Care of Madison
Madison, AL
02.2011 - 05.2015
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reviewed employee leave requests to determine eligibility under the Family Medical Leave Act.
- Monitored employee leave accrual records and tracked absences due to family medical issues.
- Maintained accurate documentation of all employee leaves taken under the Family Medical Leave Act.
- Prepared reports on FMLA usage data for management review purposes.
- Collaborated with external vendors such as insurance carriers and government agencies regarding FMLA claims processing activities.
Medical Scheduler
The Heart Center
Huntsville, AL
06.2009 - 02.2011
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
- Responded promptly to emails from patients seeking information about their appointments or other related topics.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
- Monitored wait times for appointments in order to reduce delays in patient care delivery.
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
Business Office Specialist
Amedisys Home Health
Huntsville, AL
01.2006 - 12.2009
- Answered and directed incoming calls to appropriate personnel.
- Organized and maintained office files, records, and documents.
- Created reports for management review on a weekly basis.
- Created daily, weekly, and monthly reports for management staff.
- Conducted regular meetings with department managers to review scheduling needs.
- Reviewed timesheets for accuracy prior to submission for processing.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Entered information into system to update status reports.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored the expiration dates of employees' leaves and notified management when necessary.
- Created reports to track employee leave usage and presented findings at management meetings.
- Compiled monthly reports on employee attendance and leave usage for management review.
- Maintained records related to personnel management such as time sheets, payroll documents, leave requests.
Education
Associate of Science - Paralegal
Calhoun Community College
Tanner, AL05-2017
High School Diploma -
Elkmont High School
Elkmont, AL05-2003
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical Terminology
- Vital signs monitoring
- Direct Patient Care
- Specimens collection and processing
- Electronic Medical Records
- Vital Sign Monitoring
- Human Resources Support
- Confidentiality
- Claims Processing
- File and Record Management
- Critical Thinking
Timeline
Internship Student
White & Oakes
01.2017 - 05.2017
Medical Assistant/Laboratory Technician
North Alabama Rehabilitation and Pain
05.2015 - Current
Front Desk Receptionist /Certified Medical Assistant
Huntsville Hospital Physician Care of Madison
02.2011 - 05.2015
Medical Scheduler
The Heart Center
06.2009 - 02.2011
Business Office Specialist
Amedisys Home Health
01.2006 - 12.2009
Associate of Science - Paralegal
Calhoun Community College
High School Diploma -
Elkmont High School
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