Jada Robinson
Los Angeles,CA
Summary
Proven leader and effective team collaborator with extensive experience in the food industry. Excelled in staff training, complaint resolution, and POS system operation, enhancing customer service management. Achieved significant improvements in team efficiency and customer satisfaction, leveraging strong product knowledge and cash handling skills.
Overview
5
5
years of professional experience
Work History
Team Member
Ike's Love and Sandwiches
04.2023 - Current
- Contributes to team success by completing jobs quickly and accurately.
- Operates register to process payments and collect cash payment for order totals.
- Works different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Verified freshness of ingredients and food by checking for quality and rotating stock
Shift Leader
Ike's Love and Sandwiches
01.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and offered thoughtful solutions to maintain satisfaction.
- Took orders and made food all while managing fellow team members.
- Reconciled cash register before and after each shift to ensure accuracy and immediately reported irregularities to shift supervisor.
Shift Leader
Taco Bell
03.2019 - 04.2023
- Greeted and served guests while maintaining a positive attitude and explaining menu items.
- Reconciled cash register before and after each shift to ensure accuracy and immediately reported irregularities to shift supervisor.
- Ensured that all customers received high-quality products promptly and at ideal temperatures according to the restaurant’s standards.
- Worked all front and back-end stations productively and accurately, ensuring spaces were cleaned and adequately stocked.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
Store Team Member
Bin Drop
10.2021 - 01.2022
- Organized and recovered shelves and put away returns, to maintain high standards throughout sales floor.
- Sorted and organized large quantities of product donations weekly.
- Used computer and point of sale system knowledge to process transactions.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
Education
High School Diploma -
Rouse High School
Leander, TX05.2020
Skills
- Customer Service Management
- Cash Handling and Reconciling
- Product Knowledge
- Staff education and training
- Teamwork and Collaboration
- Area and Facility Cleaning and organizing
- Complaint resolution
Timeline
Team Member
Ike's Love and Sandwiches
04.2023 - Current
Shift Leader
Ike's Love and Sandwiches
01.2022 - 04.2023
Store Team Member
Bin Drop
10.2021 - 01.2022
Shift Leader
Taco Bell
03.2019 - 04.2023
High School Diploma -
Rouse High School
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