Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jada Robinson

Houston,TX

Summary

Dedicated and goal-driven Coordinator and Receptionist with over 7 years of experience delivering exceptional customer service and administrative support. Proven ability to resolve issues efficiently while maintaining a high standard of professionalism and communication. Recognized for being a reliable team player in fast-paced, dynamic environments. Currently pursuing a degree in Health Science with a 3.5 GPA, demonstrating strong academic commitment and a passion for healthcare. Authorized to work in the U.S. for any employer.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

7
7
years of professional experience

Work History

Receptionist

Momentum High School
01.2024 - Current
  • Operate telecommunication system to screen calls, transfer calls, respond to inquiries and/or take messages
  • Evaluate situations/questions and take appropriate action or direct to appropriate personnel for solution
  • Process documents/materials and disseminate to appropriate parties
  • Receive and greet visitors, obtain names and nature of business and direct to appropriate personnel
  • Prepare and maintain records as required
  • Participate in staff development and faculty meetings as assigned
  • Distribute and post mark mail
  • Keep track of all deliveries from UPS and FedEx
  • Perform all other duties as assigned
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Hall Monitor

Spring High School
10.2023 - 12.2023
  • Oversees the general safety of the school campus
  • Help provide a safe learning environment for the students, teachers, and other school staff
  • Patrolling grounds
  • Compiling reports on student behavior

Hall Monitor

Westfield High School
10.2022 - 08.2023
  • Oversees the general safety of the school campus
  • Help provide a safe learning environment for the students, teachers, and other school staff
  • Patrolling grounds
  • Compiling reports on student behavior
  • Supported administration in emergency situations, calmly assisting with evacuations and lockdown procedures as needed.
  • Developed strong relationships with students by actively engaging in conversations and offering support when necessary.
  • Improved communication between faculty and students by serving as a reliable point of contact for both parties.
  • Upheld school dress code policies through consistent enforcement, promoting professionalism among the student body.
  • Assisted with crowd control during school events, ensuring an orderly flow of attendees while prioritizing student safety.

Part Time Assistant Manager

Ashley Stewart
02.2021 - 10.2022
  • Monitoring sales, numbers, and driving new sale opportunities
  • Displaying products
  • Supervise employees
  • Help meet quota and sales goal
  • Push store cards
  • Process shipment
  • Evaluating returned merchandise
  • Dealing with customer complaints
  • Process deposits
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Live-travel Carefree Assistance Coordinator

AIG
02.2022 - 04.2022
  • Locating doctors and facilities for clients to seek treatment
  • Coordinating a complex medical evacuation where specialized care and flight arrangements are necessary if a traveler becomes ill or sustains injury during trip
  • Work closely with staff to ensure appropriateness of treatment while traveling and safe arrival home
  • Support clients globally through disheartening periods of time
  • Access data entry
  • Handled 100+ calls per shift, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Collect source data such as customer names, addresses, phone numbers, credit card information for over 1,000 customers and enter data into customer service software
  • Resolved customer issues quickly

Cashier/Receiver/Sales Associate

K&G Fashion Superstore
08.2018 - 09.2021
  • Monitoring sales, numbers, and driving new sale opportunities
  • Used creativity and knowledge of design trends to position products in visually appealing ways that attracts customer attention
  • Lift boxes, stand for long periods of time, stretch, and climb to achieve the needs for the department
  • Keeping products and processes organized
  • Provided a quick and exceptional customer experience
  • Assisted customers with locating items, and fulfilling their needs
  • Responsible for resolving all customer complaints
  • Handled returns and exchanges
  • Restocked shelves
  • Kept store clean
  • Maximized sales transactions
  • Responsible for auditing and organizing the whole store
  • Created inventory of products
  • Handled day-to-day shipping and receiving overseeing more than 75+ packages per day.

Education

Bachelor's degree - Health Science

Bellevue University
Bellevue, NE
05-2027

High School Diploma - undefined

Westfield High School
Houston, TX
06.2018

Skills

  • Customer Service & Communication: Conflict resolution, public speaking, fast learner, team player
  • Administrative & Office Support: Front desk operations, multi-line phone systems, data entry, filing, Microsoft Office (Word, Excel, Outlook, SharePoint), Google Docs
  • Technical Proficiency: Operating systems (Windows, Mac OS, iOS, Android), POS systems, software troubleshooting, basic networking
  • Sales & Retail: Cash handling, inventory management, sales support, cashiering
  • Healthcare Knowledge: Medical terminology, patient support coordination

Accomplishments

Omega Nu Lambda National Honor Society – Honored Member
Selected for outstanding academic achievement in an accredited online degree program.

Timeline

Receptionist

Momentum High School
01.2024 - Current

Hall Monitor

Spring High School
10.2023 - 12.2023

Hall Monitor

Westfield High School
10.2022 - 08.2023

Live-travel Carefree Assistance Coordinator

AIG
02.2022 - 04.2022

Part Time Assistant Manager

Ashley Stewart
02.2021 - 10.2022

Cashier/Receiver/Sales Associate

K&G Fashion Superstore
08.2018 - 09.2021

High School Diploma - undefined

Westfield High School

Bachelor's degree - Health Science

Bellevue University

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Jada Robinson