Jada Sawyer
Austin,TX
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
05.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Led and ran Learning and Development process in Restaurant for 3 years from start to finish.
- Played a part in bringing C140 to have the most Advanced Crew in the Area.
- Enhanced Restaurant's training program by creating personalized Certified Trainer quiz.
- Supported several Restaurant Operations in immediate area as well as out of state.
- Led safety committee for years and kept up with proper safety procedures in Restaurant.
Restaurant Crew Member
Raising Cane's Restaurants
08.2017 - 11.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Earned promotion of Certified Trainer, Bird Specialist, and Restaurant Manager all in the same Restaurant.
- Sent out multiple times a month to assist in Operations in Restaurants around the Area - C207, C411, C115, C140, C204.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new hires in customer service, food preparation and restaurant procedures.
Education
BBA - Business Management
Texas State University
San Marcos, TX12.2024
Skills
- Food Service Background
- Customer Service Best Practices
- Business Operations Expertise
- Conflict Resolution Techniques
- Staff Development Talent
- Shift Management
- Time Management
- Training and Development
Timeline
Restaurant Manager
Raising Cane's Restaurants
05.2021 - Current
Restaurant Crew Member
Raising Cane's Restaurants
08.2017 - 11.2019
BBA - Business Management
Texas State University