Jada Seget
Jacksonville,Florida
Summary
Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Has experience in several other fields including customer service, Banking and investigations.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
Raiford, Florida
04.2023 - 08.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Child Protective Investigator
Department of Children and Families
Jacksonville, FL
09.2022 - 03.2023
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Developed case plans in order to ensure that the best interests of the child were met.
- Maintained detailed records on all cases including reports and notes from interviews.
- Provided crisis intervention services when needed.
- Assessed family dynamics and provided guidance for improvement.
Teller
Wells Fargo
Jacksonville, FL
11.2021 - 09.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Provided exceptional customer service while accurately processing routine transactions.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
Customer Service Representative
Teleperformance USA
Jacksonville, FL
12.2020 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL12-2021
Skills
- Emergency Response
- Records Management
- Evidence Preservation
- Contraband Seizure
- Customer Service
- Money Handling
- Interviewing
- Microsoft word
- Data entry
- Observation
- Background Investigations
- Report Generation
- Call Management
- Complaint resolution
- Information Security
- Inbound and Outbound Calling
- Paperwork Processing
- Payment Processing
- Account updating
- Financial Advising
- Customer Relationship Building
Timeline
Correctional Officer
Florida Department Of Corrections
04.2023 - 08.2024
Child Protective Investigator
Department of Children and Families
09.2022 - 03.2023
Teller
Wells Fargo
11.2021 - 09.2022
Customer Service Representative
Teleperformance USA
12.2020 - 09.2021
Bachelor of Science - Criminology
Florida State University