Jada Senegal
Houston,TX
Summary
Detail-oriented professional with experience in administrative support and inventory management. Skilled in building strong client relationships and resolving issues promptly, contributing to improved service delivery and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Clerk
TEESOMME/ PRINTING LLC
Houston, TX
01.2025 - Current
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Maintained inventory levels through regular stock assessments and replenishment.
- Assisted customers with inquiries, providing product information and support.
- Operated printing equipment, adhering to safety protocols and operational guidelines.
- Conduct audits
- Collaborated with team members to streamline workflow and enhance service quality.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
Quality Assurance Specialist
In Home Attendant Services
Houston, TX
12.2022 - 08.2023
- Conducted comprehensive quality audits to ensure compliance with regulatory standards and internal policies.
- Developed and maintained quality assurance documentation to support operational consistency.
- Collaborated with cross-functional teams to identify areas for process improvement and enhance service delivery.
- Analyzed client feedback to identify trends and recommend actionable improvements in service quality.
- Trained new staff on quality assurance protocols and best practices for maintaining high service standards.
- Monitored performance metrics to evaluate effectiveness of quality initiatives and drive continuous improvement efforts.
- Facilitated regular team meetings to discuss quality issues, share insights, and promote a culture of excellence.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Intake Coordinator
In Home Attendant Services
Houston, TX
09.2022 - 11.2022
- Coordinated intake processes for new clients, ensuring accurate documentation and timely service initiation.
- Managed scheduling of assessments and home visits, optimizing staff allocation and client satisfaction.
- Developed and maintained strong relationships with clients, families, and healthcare providers to facilitate effective communication.
- Implemented improved tracking systems for client information, enhancing data accuracy and accessibility for team members.
- Conducted regular audits of intake records, identifying areas for process improvement to enhance operational efficiency.
- Monitored compliance with regulatory requirements in client documentation, ensuring adherence to industry standards.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Payroll Consultant
In Home Attendant Services
Houston, TX
09.2021 - 08.2022
- Developed and implemented payroll processing procedures to ensure compliance with state regulations.
- Audited payroll data for accuracy, resolving discrepancies efficiently to maintain employee trust.
- Trained staff on new payroll software features, enhancing overall team productivity and system utilization.
- Collaborated with HR to streamline onboarding processes, improving the efficiency of employee payroll setup.
- Analyzed payroll reports to identify trends and recommend process improvements for operational efficiency.
- Managed multi-state payroll processing, ensuring timely and accurate payments for diverse workforce needs.
- Provided expert guidance on tax implications related to payroll changes, supporting strategic decision-making for management.
- Performed regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Supported business growth by ensuring effective payroll administration for an expanding workforce.
- Streamlined communication between human resources, accounting, and management teams regarding all aspects of the payroll process.
- Established positive relationships with vendors and third-party administrators to facilitate smooth payroll operations.
- Advised senior leadership on strategies for improving overall efficiency within the organization''s payroll function.
- Maintained strict confidentiality when handling sensitive employee information, protecting privacy rights at all times.
Cashier Team Lead
Whatta Burger Drive In
Houston, TX
03.2019 - 08.2021
- Supervised daily operations, ensuring efficient checkout processes and exceptional customer service.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Implemented inventory management techniques to streamline product availability during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed training materials for new hires, contributing to improved onboarding experiences and team performance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Associate of Science -
Houston Community College
Houston, TXHigh School Diploma -
Stephen F. Austin Highschool
Houston, TX01-2028
Skills
- Cash handling expertise
- Complaint handling
- Product and service sales
- Administrative support
- Document management
- Administrative assistance
- Service department practices
- Customer satisfaction
- Cash handling
- Relationship building
- Cash management
- Service department operations
Accomplishments
- Collaborated with team of [10 ] in the development of [Even Planning ].
- Supervised team of [5 ] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Service Clerk
TEESOMME/ PRINTING LLC
01.2025 - Current
Quality Assurance Specialist
In Home Attendant Services
12.2022 - 08.2023
Intake Coordinator
In Home Attendant Services
09.2022 - 11.2022
Payroll Consultant
In Home Attendant Services
09.2021 - 08.2022
Cashier Team Lead
Whatta Burger Drive In
03.2019 - 08.2021
Associate of Science -
Houston Community College
High School Diploma -
Stephen F. Austin Highschool