Jada Sewell
Brooklyn,NY
Summary
Customer-focused professional with expertise in sales and client satisfaction. Effectively manages customer interactions and resolves issues to meet business objectives. Collaborates with teams in fast-paced environments, ensuring consistent performance. Additionally, serves as an Adult Education Instructor, enhancing student knowledge and skills through innovative teaching strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ESL Teacher
International TEFL Academy
11.2023 - Current
- Develop engaging lesson plans tailored to diverse learning styles and proficiency levels.
- Facilitate interactive online classes, fostering student participation and language retention.
- Instruct students in foundational English grammar and conversational skills, enhancing their communication abilities.
Sales Associate
Life Made Alittle Easier
Brooklyn, New York
02.2022 - 08.2025
- Guided customers in product selection, improving shopping experience and satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of current promotions to inform customer purchases.
- Partnered with team members to maintain organized and visually appealing store layout.
- Handled customer issues professionally in high-stress situations, ensuring a positive shopping environment.
Cashier
NetCost Market
Brooklyn, New York
06.2021 - 12.2021
- Resolved customer issues quickly, fostering loyalty and repeat business.
- Improved customer satisfaction by efficiently addressing product inquiries.
- Ensured safety by maintaining clean, organized checkout area.
- Supported business needs by working flexible schedules and covering extra shifts.
Education
Certificate - CRCST
Kings-borough Community College
11-2024
Certificate - Teaching English As A Second Language
International TEFL Academy
09-2023
High School Diploma -
Kings-borough Early College School
06-2021
Skills
- Organizational skills
- Problem-solving skills
- Client relationship management
- Collaborative teamwork
- Customer engagement
- Communication Skills
- Adaptability
- Creativity
- Account Management
- Technology integration
Certification
Teaching English As A Second Language
Timeline
ESL Teacher
International TEFL Academy
11.2023 - Current
Sales Associate
Life Made Alittle Easier
02.2022 - 08.2025
Cashier
NetCost Market
06.2021 - 12.2021
Certificate - CRCST
Kings-borough Community College
Certificate - Teaching English As A Second Language
International TEFL Academy
High School Diploma -
Kings-borough Early College School