Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jada Simon

Atlanta,GA

Summary

Highly motivated, creative, and efficient Project Manager with 7 years of valuable expertise in organizing business operations, financial oversight and resource management to achieve smooth flowing project operations. Skilled at identifying and anticipating problems and providing targeted solutions. Monitors projects by adhering to production schedule, budget, and managing production team. Knowledgeable in data report/analysis, product management, and market conditions.

Overview

8
8
years of professional experience

Work History

Commercial Sales Project Coordinator/Manager

Floor & Décor
02.2019 - Current
  • Serve as product/project expert by analyzing overall projects to prospect material, compare to industry, make recommendations, and offer commercial experience to clients to bring incremental sales and elevate the brand through long term relationships.
  • Coordinate with diverse cross functional teams (regional leadership, merchants, vendors, internal and external teams, regional account managers) to provide strategic sales assistance to obtain and close multiple commercial/PRO jobs.
  • Track and analyze inventory (in stores, DC's and with vendors), purchase orders, and sales to identify opportunities of growth, projections, and optimize project success.
  • Improve client satisfaction with timely updates and transparent communication throughout the project lifecycle by coordinating and leading bi-weekly/bi-monthly meetings with clients to ensure deadlines are met.
  • Work thoroughly in Salesforce and Excel to analyze data and create reports/dashboards to measure business volume, success, and productivity.
  • Play an active role in brainstorming sessions to assist in generating innovative ideas, solutions and enhancements which are incorporated into existing/new projects by the company.
  • Enhance team collaboration through regular meetings, fostering a positive work environment for increased productivity and better customer relations.
  • Analyze sales gross margin to determine if there is potential for better pricing; ensuring we are within the customer's budget while being profitable and protecting the company.
  • Negotiate contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Maintain all communication to stores, sales managers, clients, and support teams through multiple streams including outbound/inbound calls, emails, and Salesforce.
  • Assist in developing training materials for new associates aimed at enhancing skill sets among associates working under various capacities on different projects within the company.
  • Manage senior level personnel along with large national accounts Salon Lofts, Batteries Plus, Chili's, Hammerhead, EG America, etc (Sales totaling increasing from $2M yearly to $4M yearly).

Pro Sale Support Representative

The Home Depot Store Support Center
12.2017 - 02.2019
  • Provide order processing, quote entry and account leadership to several major PRO online accounts, with direct ownership to two major Pro accounts (US Steels and Terminix)
  • Utilizing analytical, problem resolution and account management skills to facilitate the retention of accounts
  • Process quotes, while meeting a weekly goal of 10 entries; to ensure a positive online customer experience
  • All entries processed through the Quote Center portal
  • Generate Answering inbound calls for customers regarding quotes, order issues, and payment
  • Collaborate with the vendors, HD.com, transportation companies, and the PRO customers to ensure complete customer satisfaction; with customer follow-ups, locating and offering alternate models (SKUS) on discontinued items
  • Improving workflow by evaluating internal standard operating procedures and offering solutions to leadership
  • Notable Accomplishment(s):
  • Consistently maintain monthly sales average $85,000.00
  • Manage a revenue goal of $325,000 on multiple PRO accounts
  • Working with the Homer Store (creating Trivia Tuesday’s and having to work with all teams)

Customer Care Associate

The Home Depot Store
08.2016 - 12.2017
  • Handled Chat customers by administering inbound/outbound calls, and email communication with customers to ensure clarity with product availability, pricing, lead-time and product knowledge
  • Assisted customers on how to process orders and to check order status
  • Displayed and communicated product knowledge to ensure a positive customer experience
  • Direct communication with Home Depot stores, delivery companies, and vendors to ensure delivery and customer satisfaction
  • Displayed and valued The Home Depot’s core values to internal and external customers.

Cashier/Customer Service Associate

The Home Depot
02.2016 - 05.2016
  • Greet customers as they arrive in the store, provide them with information regarding products and/or services and assist with completing purchases
  • Maintain knowledge of store inventory and sales activities
  • Maintain and a tidy and clean work station
  • Locate items for customers and answer key questions to close their purchase
  • Balance and maintain cash and credit payments received

Education

Some College (No Degree) - Bachelors in Science

University of Kentucky
Lexington, KY

Skills

  • Project Management/Coordination
  • Risk /Sales Margin Analysis and Management
  • Business Development
  • Customer Relations and Management
  • Problem Solving, Analytical and Critical Thinking
  • Time Management and Project Scheduling
  • MMS/JDA/Quote Center/POS System
  • CMS/CRM/Salesforce
  • Mincorn-AS400
  • Microsoft Office (Word, Powerpoint, Excel, Outlook, Project)

Accomplishments

"Jada has made a positive impact on the commercial team and with her regions and RAMs. She has consistently grown sales by teaching, training, accountability and sound judgment. Jada has a big following from her stores and has won over some tough teams this year."

-Senior Manager Floor & Decor Commercial Sales


"Jada has done an excellent job with creating training modules and videos for new and current associates. This has been a tremendous benefit to our team and we've already seen a great change in within the team"

-Training & Development Manager Floor & Decor


Timeline

Commercial Sales Project Coordinator/Manager

Floor & Décor
02.2019 - Current

Pro Sale Support Representative

The Home Depot Store Support Center
12.2017 - 02.2019

Customer Care Associate

The Home Depot Store
08.2016 - 12.2017

Cashier/Customer Service Associate

The Home Depot
02.2016 - 05.2016

Some College (No Degree) - Bachelors in Science

University of Kentucky

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Jada Simon