Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Rivero

San Jose,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

29
29
years of professional experience

Work History

Grocery Store Clerk

Lunardi's Markets
San Jose, CA
10.2021 - Current
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Manager and Cake Decorator

Baskin Robbins
Santa Clara, CA
08.1996 - 10.2021
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Maximized performance by monitoring daily activities and mentoring .
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Operated cash register and handled cash, credit card and check transactions.
  • Carried out day-day-day duties accurately and efficiently.
  • Managed team of employees, overseeing hiring, training, and professional growth of employees.
  • Aided owners in finding efficient and practical ways to maintaining levels of business while adhering to new COVID safety protocols.

Hostess and Server

Denny's Restaurants Franchise Association
Santa Clara, CA
08.1996 - 08.1997
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.

Education

General Education

Lincoln High School
San Francisco, CA

Skills

  • Merchandise organization
  • Customer service-focused
  • Employee training
  • Written and oral communication
  • Staff Management
  • Schedule optimization

Timeline

Grocery Store Clerk

Lunardi's Markets
10.2021 - Current

Manager and Cake Decorator

Baskin Robbins
08.1996 - 10.2021

Hostess and Server

Denny's Restaurants Franchise Association
08.1996 - 08.1997

General Education

Lincoln High School

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Angelina Rivero