Jada Smith
Healthcare Professional
Hollister,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Biometric Screener
Quest Diagnostics
Rocky Mount, NC
05.2018 - Current
- Maintained participant and specimen information logs.
- Completed accurate and timely data entry.
- Completed finger-sticks for cholesterol and glucose readings using Cholestech LDX machine.
- Measured BMI and body fat percentage using hand-held devices.
- Administered blood pressure with automatic and manual cuffs.
COVID-19 Response Frontline Case Investigator
Accentuate Staffing
Raleigh, NC
09.2020 - 09.2022
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Practice Engagement Specialist
Biologics By McKesson
Cary, NC
09.2017 - 04.2018
- Sold the company’s low & high complexity products and/or services via telephone.
- Generated prospective customers through cold calling and closed sales generated by cold calling.
- Qualified and followed up with sales leads.
- Directed customers to websites or other company resources for information.
- Established and maintained relationships with channel partners.
- Maintained up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.
- Exercised judgment with defined procedures and practices to determine appropriate action.
- Retained thorough knowledge of company products/services.
- Performed job duties with minimal guidance.
Clinical Technician
HealthTrackRx
Rocky Mount, NC
05.2016 - 08.2017
- Monitored patients and maintained detailed records for physician review.
- Filed requisitions, chain-of-custody forms, and associated HealthTrackRX paperwork.
- Collected urine/oral samples and administered preliminary testing to detect prescription drugs and substance abuse.
- Collaborated with healthcare providers and administrators in proper testing.
- Liaised with patients regarding medical records and answered questions pertaining to evaluations.
- Worked with physicians and nurses in patience care excellence.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Documented and verified patient information using laboratory information system.
Medical Communication Specialist
Pharmaceutical Product Development LLC
Morrisville, NC
01.2013 - 01.2014
- Provided medical and technical information with high quality customer service (via Track Wise and Salesforce).
- Documented interactions per PPD and client guidelines. Identified and recorded adverse events and
product complaints. - Conducted review of documents with compliance to the company or customer file plans and SOPs
- Communicated product benefits and efficacy and positively influence payer policy.
- Ensured proper coding of AE terms into adverse event global databases.
- Organized, created medical and business literature, and writes clear, accurate reviews of the literature.
- Processed fulfillment (e.g., mail, fax, e-mail) and administrative responsibilities as needed.
- Developed Standard Operating Procedures (SOPs), training materials, and user manuals.
- Interacted with providers and other medical professionals regarding patients and documentation policies, procedures and regulations.
- Performed searches of the adverse event database for duplicate cases.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Education
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC 08.2003 - 05.2007
Master of Science - Psychology
University of Phoenix
Tempe, AZ 03.2016 - 01.2017
Post Graduate Certificate - Project Management
University of Phoenix
Tempe, AZ 09.2019 - 06.2020
Skills
Patient education
Recordkeeping and documentation
Data Entry
Critical Thinking
Public outreach
Supervisory experience
Assignment management
MS Office
Analytical and Critical Thinking
PeopleSoft
Strategic planning
Market Analysis
Campaign management
Active Listening
Teambuilding
Timeline
COVID-19 Response Frontline Case Investigator
Accentuate Staffing
09.2020 - 09.2022
Post Graduate Certificate - Project Management
University of Phoenix
09.2019 - 06.2020
Biometric Screener
Quest Diagnostics
05.2018 - Current
Practice Engagement Specialist
Biologics By McKesson
09.2017 - 04.2018
Clinical Technician
HealthTrackRx
05.2016 - 08.2017
Master of Science - Psychology
University of Phoenix
03.2016 - 01.2017
Medical Communication Specialist
Pharmaceutical Product Development LLC
01.2013 - 01.2014
Bachelor of Arts - Psychology
North Carolina Central University
08.2003 - 05.2007