Jada Smith
Madison,WI
Summary
Accomplished Utilization Review Specialist from Miramont Behavioral Health, adept in HIPAA Compliance and effective communication. Excelled in enhancing patient care through meticulous utilization reviews and quality improvement, ensuring treatment adherence. Skilled in multitasking and direct patient care, consistently prioritized patient satisfaction and confidentiality, contributing to significant process efficiencies.
Overview
10
10
years of professional experience
Work History
Utilization Review Specialist
Miramont Behavioral Health
08.2022 - Current
- Enhanced patient care by conducting thorough utilization reviews and ensuring adherence to treatment plans.
- Provided timely feedback to physicians regarding patient progress, facilitating adjustments to treatment plans as needed.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies regarding privacy and data security.
- Promoted patient satisfaction through careful attention to individual needs during the review process, addressing concerns promptly and professionally.
- Managed a high volume of cases efficiently by prioritizing tasks and maintaining strict deadlines for completion of reviews.
Clinical Therapist
Norman Sleezer Youth Home
08.2019 - 05.2022
- Utilized evidence-based interventions in individual therapy sessions, tailoring techniques to each patient''s unique needs.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and develop coping skills.
- Evaluated treatment effectiveness through ongoing assessment, refining interventions to better meet patient needs and facilitate lasting change.
Banquet Server/Manager
Odyssey County Club
05.2018 - 08.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server
Another Round Bar and Grill
03.2017 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Emmetts Ale House
08.2014 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Master of Science - Psychology
The Chicago School of Professional Psychology
Chicago, IL03.2019
Skills
- HIPAA Compliance
- Quality Improvement
- Healthcare regulations
- Medicare Compliance
- Clinical assessment
- Insurance Verification
- Inpatient Care
- Discharge Planning
- Utilization review
- Time Management
- Multitasking
- Direct Patient Care
- Effective Communication
- Active Listening
Timeline
Utilization Review Specialist
Miramont Behavioral Health
08.2022 - Current
Clinical Therapist
Norman Sleezer Youth Home
08.2019 - 05.2022
Banquet Server/Manager
Odyssey County Club
05.2018 - 08.2018
Server
Another Round Bar and Grill
03.2017 - 03.2018
Server/Bartender
Emmetts Ale House
08.2014 - 07.2017
Master of Science - Psychology
The Chicago School of Professional Psychology
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