Summary
Overview
Work History
Education
Skills
Timeline
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Jada Stephens

Bellbrook,OH

Summary

Dynamic professional with a proven track record in healthcare and customer service, exemplified by a history of enhancing patient satisfaction at Village at the Greene. Skilled in Direct Patient Care and excelling in time management, I significantly improved patient engagement and hygiene standards. Expert in infection control and patient-focused care, consistently delivering results beyond employer expectations. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

2
2
years of professional experience

Work History

Nursing Assistant

Village at the Greene
07.2024 - Current
    • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
    • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
    • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
    • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
    • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
    • Documented care actions by completing records and logs in medical software system.
    • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
    • Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
    • Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.

Restaurant Hostess

Twin Peaks Restaurants
01.2024 - 07.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Retail Sales Associate

Marshalls Department Store
04.2022 - 11.2023
    • Greeted customers and helped with product questions, selections, and purchases.
    • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
    • Answered questions about store policies and addressed customer concerns.
    • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
    • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
    • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
    • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

Nursing Diploma - Practical Nursing

Ohio Medical Career College
Dayton, OH
07.2025

High School Diploma -

Bellbrook High School
Bellbrook, OH
05.2023

Skills

  • Basic Life Support
  • Biohazard Disposal
  • Direct Patient Care
  • Patient-focused care
  • Infection Control
  • Vital Sign Monitoring
  • Electronic Charting
  • Patient Assessments
  • Companionship and emotional support
  • Client documentation
  • Healthcare ethics
  • Medical terminology knowledge
  • Time Management
  • Calm Under Stress
  • CPR Certification
  • HIPAA Compliance

Timeline

Nursing Assistant

Village at the Greene
07.2024 - Current

Restaurant Hostess

Twin Peaks Restaurants
01.2024 - 07.2024

Retail Sales Associate

Marshalls Department Store
04.2022 - 11.2023

Nursing Diploma - Practical Nursing

Ohio Medical Career College

High School Diploma -

Bellbrook High School

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Jada Stephens