Rose Stephenson
Office Manager
Denham Springs,LA
Summary
Experienced Customer Service Representative with a proven track record of maximizing customer satisfaction in fast-paced environments. Demonstrates keen attention to detail and strong decision-making skills to effectively manage multiple concurrent tasks. Possesses a self-motivated work ethic that enables success in both independent and team environments. Excited to leverage seven years of experience in a dynamic new position with long-term career potential and room for advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant /CSR
Sunrise Transport
01.2021 - 07.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Customer Service Representative
Omni Interactions, Inc.
08.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
Caters Market
04.2018 - 08.2019
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Bachelor of Science - Medical Microbiology And Bacteriology
Baton Rouge Community College
Baton Rouge, Louisiana05.2025
High School Diploma -
Port Allen High School
Port Allen, LA05.2016
Skills
- Administrative Support
- Customer Service
- Computer Proficiency
- Data Entry
- Critical Thinking
- Complex Problem-Solving
- Microsoft Office Suite
- Database entry
- Tech-Savvy
- Complex Problem-Solving
- Customer and client relations
- Time Management
Certification
- HIPPA, Sunrise Transport LLC - 2021
- Customer Service Conflict Resolution- Sunrise Transport LLC -2021
Timeline
Administrative Assistant /CSR
Sunrise Transport
01.2021 - 07.2024
Customer Service Representative
Omni Interactions, Inc.
08.2019 - 12.2021
Customer Service Cashier
Caters Market
04.2018 - 08.2019
Bachelor of Science - Medical Microbiology And Bacteriology
Baton Rouge Community College
High School Diploma -
Port Allen High School
- HIPPA, Sunrise Transport LLC - 2021
- Customer Service Conflict Resolution- Sunrise Transport LLC -2021
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