Jada Stiaes

• Assisted physicians during patient examinations and procedures.
• Collected and recorded patient medical histories and vital signs.
• Prepared examination rooms and ensured necessary supplies were available.
• Educated patients on treatment plans and medication instructions.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

• Assisted customers with inquiries via phone and online chat.
• Managed high call volumes while maintaining quality communication standards.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Assisted patients with intake forms and scheduling appointments.
• Educated patients on treatment plans and chiropractic practices.
• Coordinated with chiropractors to prepare treatment rooms and equipment.
• Provided excellent customer service to enhance patient experience.
• Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
• Scheduled appointments for patients both in person and over the phone.
• Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.

• Primary role is to assist customers on inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.

• Guide callers through basic troubleshooting, website navigation, and product or service use.
• Review customer accounts and provide updates and information on billing shipping, warranties, and other account-related matters.
• Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements.
• Attend all training sessions.