Jada Storm Mullins
Fredericktown
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service, and inner-office operations. Enthusiastic professional communicates positively with physicians, office staff, and patients. Polished, hard worker willing to go an extra mile to complete tasks.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Universal Dermatology
Mount Vernon
11.2024 - Current
- Greeted patients and scheduled appointments efficiently in a high-traffic healthcare facility.
- Managed patient records using electronic health record systems to ensure accurate data entry.
- Responded to patient inquiries via phone and in-person, delivering exceptional customer service.
- Coordinated insurance verification and addressed billing questions promptly for patient assistance.
- Prepared necessary documentation daily for medical staff to facilitate patient visits.
- Trained new receptionists on office protocols, improving team performance and service delivery.
- Retrieved faxes and uploaded documents to patient charts, supporting clinical staff needs.
Sever
The Hangout
06.2023 - 04.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Crew Member
Wendys
06.2019 - 06.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
PT Manager
Claire’s
09.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Controlled costs to keep business operating within budget and increase profits.
Education
Highschool Diploma -
Highland Local Schools
Marengo, Ohio06.2022
Some College (No Degree) - Social Work
Ohio State University
Marion, OhioSkills
- Writing
- Communication
- Microsoft/Excel
- Problem solving
- Quick thinker
- Adaptability
- Teamwork
- Time Management
- Leadership
- Attention to Detail
- Strong work ethic
- Electronic health records
- Appointment scheduling
- Insurance verification
- Medical documentation
- HIPAA regulations
Volunteer Experience
- Spent several years doing 4H volunteer work such as picking up trash, taking care of animals, visiting nursing homes to spend time with the elderly
- Volunteered at Ronald McDonald house providing food for the residents several times
- Tutored students in middle school in math and science
Certifications and Awards
- 4H Club secretary for 2 years
- 4H Club President for 2 years
- 4H member for 10 years
- Junior Fair Board member for 4 years
- Junior Fair Board secretary for 1 year
- 4H Camp counselor for 5 years
- Soccer Captain for 4 years
- Varsity soccer for 4 years
- Marching band for 2 years, one year spent as section leader
References
References available upon request.
Timeline
Medical Receptionist
Universal Dermatology
11.2024 - Current
Sever
The Hangout
06.2023 - 04.2025
PT Manager
Claire’s
09.2022 - 05.2023
Crew Member
Wendys
06.2019 - 06.2023
Highschool Diploma -
Highland Local Schools
Some College (No Degree) - Social Work
Ohio State University
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