Jada Tatum
Dickson,TN
Summary
Adept at enhancing patient well-being, I leveraged nutritional monitoring and compassionate care at Senior Moments Health Care to significantly improve client satisfaction. My expertise in dementia care and emotional support, combined with a flexible schedule, empowers families with peace of mind and fosters positive patient outcomes.
Overview
10
10
years of professional experience
Work History
Caregiver Attendant
Senior Moments Health Care
11.2019 - Current
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Administered medications accurately, contributing to overall health and well-being of patients.
- Educated families on caregiving techniques, empowering them to participate in their loved one''s care effectively.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Scheduled and coordinated medical appointments.
- Documented vital statistics and coordinated with health care providers.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Administered medications in accordance with doctor's instructions.
- Researched and recommended community resources to meet clients' needs.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Constructed cognitively stimulating activities.
- Trained new staff members on best practices for home health care.
Assembly Line Worker
Monogram Food
07.2024 - 09.2024
- Utilized safety devices and procedures to protect personnel and equipment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Boxed, labeled, and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Completed detailed documentation requirements for each project phase, contributing to accurate recordkeeping practices companywide.
- Conducted quality assurance inspections on finished components and identified issues.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Documented production data and output to enable tracking history and maintain accurate records.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
Customer Service Representative
Mid Cumberland Transportation
08.2014 - 11.2015
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Created and maintained detailed database to develop promotional sales.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma - Marketing
Dickson County Senior High School
Dickson, TN05.1997
Skills
- Nutrition monitoring
- Emotional Support
- Mobility support
- Recreational activities planning
- Transfer skills
- Housekeeping tasks
- Medical appointment coordination
- Dementia Care
- Compassionate Care
- Meal Preparation
- Client Confidentiality
- Toileting assistance
- Healthcare documentation
- Personal hygiene support
- Fall prevention
- Oxygen therapy
- Patient assistance
- Dependable and Responsible
- Elderly Care
- Patient Assessments
- PPE Usage
- Compassionate communication
- Supportive Companionship
- Problem-Solving
- Patient Care
- Flexible Schedule
- Verbal and written communication skills
- Strong Ethics
Timeline
Assembly Line Worker
Monogram Food
07.2024 - 09.2024
Caregiver Attendant
Senior Moments Health Care
11.2019 - Current
Customer Service Representative
Mid Cumberland Transportation
08.2014 - 11.2015
High School Diploma - Marketing
Dickson County Senior High School
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