Jada Taylor
Ridgeland,MS
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service, Cashier and Customer Service Rep
Lowe's Home Improvement
05.2023 - 07.2023
- Greeting customers
- Cashier
- Restock retail area
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Built relationships with customers to encourage repeat business
Cashier
Party city
11.2022 - 04.2023
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Shift Leader
Smoothie King
03.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier Server
McAlister's Deli
03.2020 - 04.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
College Degree - Veterinary Technology
Jones Community College
Ellisville, MS05.2024
High school diploma -
Brandon High School
Brandon, MS05.2022
Skills
- Shift Management
- POS
- Management
- Retail Sales
- Cash Handling
- Cashiering
- Retail Management
- Customer service (2 years)
- Supervising Experience
- Computer vision (1 year)
- Customer Relations
- Goal-Setting and Achievement
- Learning Strategies
- Money Handling
- Microsoft Windows
- Loyalty Program Promotion
- Training and Development
- Refunds and Exchanges
- Customer Service Excellence
- Retail Merchandising
- Adaptable and Flexible
- Point-of-Sale (POS) Software
- Managing Multiple Tasks
- Google Docs
- Understanding Customer Needs
- Microsoft Word
- Customer Data Confidentiality
- Critical Thinking
- Spreadsheets
- Retail Sales Customer Service
Timeline
Customer Service, Cashier and Customer Service Rep
Lowe's Home Improvement
05.2023 - 07.2023
Cashier
Party city
11.2022 - 04.2023
Shift Leader
Smoothie King
03.2021 - 05.2022
Cashier Server
McAlister's Deli
03.2020 - 04.2021
College Degree - Veterinary Technology
Jones Community College
High school diploma -
Brandon High School
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