Jada Taylor

Customer Service Leader with 6+ years of experience in healthcare and customer support. Known for driving operational excellence and achieving measurable results. Improved customer satisfaction scores by resolving escalated issues and optimizing team workflows. Increased enrollment efficiency by 30% through streamlined processes and enhanced client onboarding strategies. Spearheaded training initiatives that boosted team productivity and reduced error rates. Expertise in leveraging CRM systems to consistently achieve performance targets. Results-oriented leader dedicated to improving customer experiences and fostering team success.