Summary
Overview
Work History
Education
Skills
Timeline
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Jada Tucker

Columbia,SC

Summary

Meticulous Hotel receptionist with a strong background in guest service environments. An adaptable, energetic, and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

5
5
years of professional experience

Work History

Hotel Receptionist

Hotel Planner
01.2023 - Current
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered phone within 30 minutes throughout shift, closely following strict guidelines for customer service and satisfaction

Cashier

KFC Restaurant
05.2018 - 12.2019
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Lifted up to 50 pounds at once.

Education

High School Diploma -

Kinston High School
Kinston, NC

Skills

  • Supplies and Materials Oversight
  • Customer Accounts Management
  • Compute Bills
  • Guest Accommodations
  • Customer Service
  • Microsoft PowerPoint
  • POS Systems Expertise
  • Data Evaluation
  • Professional Telephone Demeanor

Timeline

Hotel Receptionist

Hotel Planner
01.2023 - Current

Cashier

KFC Restaurant
05.2018 - 12.2019

High School Diploma -

Kinston High School

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Jada Tucker