Jada Turner
Denton,tx
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Motivated Apprentice with expertise using equipment, hand tools and power tools to complete tasks quickly and accurately. Committed to bringing hardworking mentality and mechanical skills to workplace. Flexible individual willing to work long hours. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
CMA Apprentice Program
Texas Health
10.2023 - Current
- Assist with scheduling patients and registering patients
- Assist with referrals and make phone calls to patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
Patient Access (admission specialist)
Texas Health Presbyterian Flower Mound
07.2023 - 12.2023
- Register patients
- Customer service.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
- Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Conducted thorough pre-registration processes to verify demographic data, ensuring accuracy in financial systems and EHRs.
- Provided exceptional customer service while guiding patients through complex insurance plans and payment options.
- Expedited patient flow by effectively managing bed assignments in collaboration with nursing staff and case management teams.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Clinical Staff Assistant
UT Southwestern Medical Center
03.2022 - 10.2023
- Check patients in and out
- EPIC experience
- Referrals
- Phone calls
- Scheduling.
- Improved patient care by efficiently managing medical records and updating databases.
- Enhanced patient satisfaction by providing timely support to clinical staff in administrative tasks.
- Reduced wait times for patients by effectively coordinating appointment schedules with clinical staff availability.
- Promoted a safe and secure workplace by strictly adhering to established protocols in handling sensitive patient information.
- Supported accurate billing processes by diligently verifying insurance information and ensuring proper documentation of services rendered.
- Assisted in minimizing errors in medical records by meticulously proofreading documents prior to submission.
- Boosted team morale by fostering a collaborative atmosphere among the clinical staff while also respecting individual work styles and preferences.
- Retrieved calls regarding patient health problems, documented information and routed calls.
- Assisted providers with pre- and post-op appointments and procedures.
- Answered patient inquiries and provided information about healthcare services.
monitor and front desk
Jumptyme
06.2020 - 08.2020
- Counted cash in register drawer at the beginning and end of shifts
- Helping customers check out
- Restocked snacks that were sold.
Cashier/cook
Scrumbtious
03.2019 - 06.2020
- I was the cashier my first 6 months of working here
- They then promoted me, showed me how to run the grill and fryer on my own
- I work here for so long that I learned how to do everything that need to be completed there when the owners needed off.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
team members (cashier)
Bush’s Chicken
09.2018 - 02.2019
- I took food out to guests' cars
- I took orders and made the orders I took at the cashier.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
Certification - Medical Assisting
Dallas College
Dallas, TX02.2024
High School Diploma -
Forney High School
05.2020
Skills
- Hardworking
- Cash Register Transactions
- Customer assistance
- Store opening and closing procedures
- Willing to learn new things
- Patient Flow Management
- Medical Office Administration
- Patient Scheduling
- Data Entry
- Phlebotomy
- CPR
- Reliable Transportation
- Organizational Skills
- CPR Certification
- Lab Equipment Operation
- Direct Patient Care
- Medical Terminology in English
- Trustworthy Companion
- Customer Service
- Adaptable
- Vital Sign Monitoring
- Medical Procedures
- First Aid
- EMR / EHR
- Empathy and Compassion
- Professionalism and Ethics
Personal Information
Title: Cashier
Timeline
CMA Apprentice Program
Texas Health
10.2023 - Current
Patient Access (admission specialist)
Texas Health Presbyterian Flower Mound
07.2023 - 12.2023
Clinical Staff Assistant
UT Southwestern Medical Center
03.2022 - 10.2023
monitor and front desk
Jumptyme
06.2020 - 08.2020
Cashier/cook
Scrumbtious
03.2019 - 06.2020
team members (cashier)
Bush’s Chicken
09.2018 - 02.2019
Certification - Medical Assisting
Dallas College
High School Diploma -
Forney High School
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