Talented Automated Logistics Specialist with comprehensive experience performing stock control and accounting. Accomplished at shipping, receiving, storing and issuing stock and moving and storing ammunition and medical supplies. Results-oriented and highly motivated to move quickly and meet all deadlines.
Supervises and performs management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issue and maintains equipment records and parts. Oversee incoming supplies and equipment, simplify and standardize maintenance data, and raise the quality and accuracy of performance, cost, and parts data through improved maintenance management.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up. Maintained high satisfaction ratings by completing orders quickly and making good selections for customers. Memorized store layouts and planograms to fulfill orders using shortest, most efficient route. Worked productively with customers to meet order requirements and service expectations. Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Operating company vehicle properly. Loading and unloading packages on and off the truck. Designing route for the day. Good customer service, verifying packages, and handling packages carefully and being efficient about delivering packages. Scanning items to keep accurate count of inventory on hand and of how many pieces shipping in, also what's going out. Taking phone calls from customers, sorting packages, loading the vehicle, retrieving items, collecting signatures, and keeping the vehicle clean and in good condition.
Drives delivery vehicle to transport parts to commercial customers, including loading and unloading of parts. Picks up returns, cores and parts from nearby stores or outside vendors. Maintains a safe driving and working environment, including PPE (Personal Protective Equipment). Assist, help customers in the store between deliveries. Follows all company policies, procedures, dress code, and management direction, including all fleet and safety policies. Handle cash and charge transactions per company policy. Maintain product knowledge and current promotions through AutoZone systems and information resources.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Addressed customer account discrepancies and concerns. Enhanced customer satisfaction by resolving complex issues promptly and professionally. Followed up with customers about resolved issues to maintain high standards of customer service.