Provided a concierge-level of experience to 60-100 members at a time by navigating clients through the surgery process, while also serving as the primary point of contact for the company
Worked with highly sensitive information while maintaining Personal Protected Information requirements
Coordinated with other departments to answer and resolve patient inquiries
Drafted and sent out patient referrals
Verified member deductibles and issued invoices before surgery
Followed up, resolved, and documented any outstanding issues
Compliance Specialist
LiquidAgents Healthcare
09.2021 - 03.2022
Provided support to ensure efficient operations within the Compliance department
Created and managed employee files for healthcare professionals
Tracked and communicated with the compliance department to make sure credentials, certifications, and licenses remained in good standing
Assisted with contacting healthcare professionals to obtain updated credentials to ensure they remain in compliance with the standards of the Joint Commission
Provided assistance and support as needed to Compliance managers
Front Office Assistant
MedExpress
02.2021 - 09.2021
Assisted with patient care coordination, answered inquiries and directed patients through the registration process
Collected and verified all insurance information
Verified patient demographics, processed payments using Athenahealth software
Assisted with filing, faxing, and scanning documentation
Discharged patients, and distributed discharge papers as well as any applicable prescriptions or work/school excuses as needed
Education
MBA -
Texas Woman’s University
Denton, Texas
12.2022
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, Texas
12.2020
Skills
Analytical skills
Advanced Computer skills
Strong interpersonal and communication skills
Exhibit a high level of professionalism
Proficient in Data Entry in a healthcare setting
Excellent communication and interpersonal skills, able to effectively interact with patients, families, and team members
Strong organizational skills, capable of managing multiple tasks and prioritizing responsibilities
Attention to detail, ensuring accurate and complete documentation
Ability to work in a fast-paced and dynamic startup environment
Proficient in
Microsoft Office Suite and electronic medical record systems
Audit Semi Senior at Riley Moss Limited (a member of Xeinadin Group ranking 17th in the U.K.)Audit Semi Senior at Riley Moss Limited (a member of Xeinadin Group ranking 17th in the U.K.)