Jada Wachuku
Baltimore,MD
Summary
Self-directed, customer service oriented, and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation and maintain and ensure patient privacy and confidentiality. Great customer service driven, with years of experience. Self-motivated, ensuring all tasks are thoroughly completed in a timely manner. Well-organized and able to prioritize and meet deadlines without direct supervision. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Video Communication Platforms – Zoom, Skype, and MS Teams. Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Type 40 WPM.
Offering strong foundation in customer service and remote work capabilities, eager to learn and develop in dynamic environment. Delivers effective communication and problem-solving abilities, with keen eye for detail and organization. Ready to use and develop communication and technical skills in remote billing and coding role.
Developed exceptional communication and problem-solving skills in remote work environment, ensuring high-quality customer service and support. Excel at managing multiple tasks and utilizing various computer systems to enhance productivity. Seeking to transition into new field, leveraging transferrable skills and commitment to team success.
Overview
3
3
years of professional experience
Work History
Medical Secretary
Aurora’s Women's Health
02.2024 - Current
- Maintains filing systems, schedules meetings, and prepares meeting minutes
- Answers phones, greets visitors, and directs callers to the appropriate person
- Performs data entry, signs for packages, and provides other clerical support
- Helps implement new programs and procedures, and conducts surveys and fiscal review
- Prior Authorization for medications
- Medical records, prepares confidential documents and reports
- Answered phone calls and messages for OBGYN doctors office medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for multiple physicians OBGYN medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for approximately 30 incoming calls, emails and faxes per day from customers-physician OBGYN medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Representative
Quest Diagnostics
02.2023 - 07.2024
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Coordinated coding projects to ensure adherence to deadlines and quality standards.
- Developed training materials for new coding staff, enhancing onboarding effectiveness.
- Processed and reviewed medical claims for accuracy and compliance with regulations.
- Utilized electronic health record systems to ensure accurate patient data entry and coding.
- Collaborated with healthcare professionals to resolve billing discrepancies and improve revenue cycle management.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Quality Technician
Medifast
07.2023 - 01.2024
- Oversee production of healthy products.
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
- Devise sampling procedures and directions for recording and reporting quality data in Word, Excel, and PowerPoint.
- Coordinate and support on-site audits conducted by external providers.
- Conducted quality inspections on raw materials and finished products to ensure compliance with industry standards.
- Analyzed testing data to validate process improvements, ensuring accuracy in product specifications.
- Developed corrective action plans for non-conformances, providing solutions to prevent recurrence of issues.
- Performed thorough inspections of incoming materials and outgoing products.
Remote Customer Service Representative/ Overnight
Teleperformance
11.2022 - 07.2023
- Answered customers inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customers feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future references.
- Answered incoming calls and emails, providing frontline customer support or assistance and support.
- Answered inbound calls, chats emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Utilized CRM software to track interactions and maintain up-to-date customer information.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Florida 01.2023
Diploma - Bartender / Mixology
Charm City Bartending Academy
Baltimore, MD01.2020
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Medical terminology
- Clinical support
- Customer service
- Medical terminology expertise
- Patient confidentiality adherence
- Critical thinking
- Telephone customer support
- Patient check-in
- Medical records management
- Professional telephone etiquette
- Medicare/Medicaid
- Payment collection
- Insurance verification
- HIPAA compliance
- HIPAA
- Administrative support experience
- Time management mastery
- Conflict resolution techniques
- ICD-10 coding
- Medical transcription
- Billing support
- Test result tracking
- Phone reception
- Procedure registration
- Medical billing codes
Timeline
Medical Secretary
Aurora’s Women's Health
02.2024 - Current
Quality Technician
Medifast
07.2023 - 01.2024
Customer Service Representative
Quest Diagnostics
02.2023 - 07.2024
Remote Customer Service Representative/ Overnight
Teleperformance
11.2022 - 07.2023
Diploma - Bartender / Mixology
Charm City Bartending Academy
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
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