Hi, I’m
Jada Wallace
Lafayette,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
years of professional experience
Work History
PSCU Financial Services
Fraud Detection Representative
09.2022 - 03.2023
Job overview
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Revelare Kitchens
Customer Service Representative
02.2022 - 08.2022
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Clark Resources
Customer Service Representative
06.2021 - 01.2022
Job overview
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Appleby Systems
Customer Service Representative
12.2020 - 06.2021
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Healthcare Management
02.2024
William Penn Senior High SchoolYork, PA
High School Diploma
06.2019
Skills
- Order Processing
- Critical Thinking
- Google Docs
- Microsoft Excel
- Problem-Solving Ability
- Call Center Operations
- Professional Telephone Demeanor
- Typing Proficiency
- Document and Records Management
Timeline
Fraud Detection Representative
PSCU Financial Services
09.2022 - 03.2023
Customer Service Representative
Revelare Kitchens
02.2022 - 08.2022
Customer Service Representative
Clark Resources
06.2021 - 01.2022
Customer Service Representative
Appleby Systems
12.2020 - 06.2021
Ultimate Medical Academy - Clearwater
Associate of Science from Healthcare Management
William Penn Senior High School
High School Diploma
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