Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

JADA WASHINGTON

Katy,TX
The best way out is always through.
Robert Frost
JADA WASHINGTON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
years of professional experience
1
Certification

Work History

IHOP
Grandville, MI

Assistant Manager/ Administrative Assistant
01.2017 - 09.2022

Job overview

  • Strengthened customer loyalty by handling advanced issues with diplomacy, knowledgeable service and professionalism.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

IHOP
Comstock Park, MI

Certified Server Trainer
02.2013 - 01.2017

Job overview

  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.

Education

Grand Rapids Community College
Grand Rapids, MI

Associate of Applied Business (AAB)
05.2019

Skills

  • Hiring and Training
  • Employee Onboarding
  • HR Support
  • Customer Service Management
  • Verbal and Written Communication
  • Multitasking and Organization
  • Critical Thinking
  • Staff Management
  • Customer Care
  • Employee Coaching and Mentoring

Certification

  • TABC - 9/17/2023
  • Food Safety- 9/20/2023
Availability
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Timeline

Assistant Manager/ Administrative Assistant

IHOP
01.2017 - 09.2022

Certified Server Trainer

IHOP
02.2013 - 01.2017

Grand Rapids Community College

Associate of Applied Business (AAB)

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JADA WASHINGTON