Jada Washington
Cape Coral
Summary
Developed essential skills in hands-on, animal-focused environment, demonstrating expertise in care, feeding, and health monitoring. Seeking to transition into new field where attention to detail and caring demeanor are valued. Looking for opportunities to leverage transferrable skills in dynamic and supportive setting.
Overview
2
2
years of professional experience
Work History
Animal Caretaker
Rover.com
11.2024 - Current
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Doggy Daycare Sitter
The Lounge
05.2023 - 07.2023
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Exercised animals regularly with walks and rigorous play activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Pizza Hut
06.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Island Coast High School
2125 De Navarra Pkwy, Cape Coral, FL 3390905.2024
Skills
- Animal Handling
- Animal Behavior
- Answering Phones
- Attention to Detail
- Client Communication
- Customer Services
- Kennel Management
- Payment Process
- Physical fitness
- Problem-solving
- Human and animal safety
- Housekeeping duties
Timeline
Animal Caretaker
Rover.com
11.2024 - Current
Customer Service Representative
Pizza Hut
06.2023 - 06.2024
Doggy Daycare Sitter
The Lounge
05.2023 - 07.2023
Island Coast High School
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