Jada Washington

● Project Management:
○ Set up and oversee focus group and In-Depth Interview (IDI) projects for a wide range of clients.
○ Gather information from clients and recruiters to successfully complete a project.
○ Provide clients with session exports (transcripts & video recordings, etc.) after each project.
○ Monitor and respond to client emails and messages in a timely manner.
○ Organize and keep track of all communication with clientele.
○ Collaborate with the Sales Team to successfully implement new clients and new projects.
○ Provide solutions or workarounds if any issues arise during sessions.
○ Assign projects and weekly sessions to concierges.
○ Assist concierges with running sessions.

● Internal Administration:
○ Train new team members on the ins and outs of the HARK Connect platform.
○ Set up demonstrations of the platform for new clients brought in by the sales team and the CEO.
○ Lead UI/UX testing for upcoming HARK upgrades.
○ Troubleshoot the platform and report any bugs to the developer team, CEO, Sales Development team, and concierge team.
○ Test and update the host computers to ensure they are stable for running sessions.
○ Keep track of all client information and keep files organized using Google Drive.

● Sales & Invoicing:
○ Create client invoices and pass them along to accounting after each project.
○ Keep track of all client payments and invoices.
○ Ensure clients do not have any outstanding or overdue payments.
○ Reach out to clients we had not worked with in a while to keep them informed on new HARK updates.

● Project Management:
○ Plan and oversee projects.
○ Collaborate with the Sales Team to successfully implement new clients and new projects.
○ Gather information from multiple sources to successfully complete a project.
○ Monitor and respond to client emails and messages.
○ Organize and keep track of all communication with clientele.
○ Train team members and create documentation for all new projects.
○ Troubleshoot and provide solutions or workarounds for issues.
○ Communicate issues to developers, CEO, Sales Development team, Project Manager and concierge team.

● Internal Administration:
○ Prepare and lead weekly Concierge/Development meetings.
○ Assign projects and assign weekly sessions to concierges.
○ Evaluate, train, and mentor new concierges.
○ Help concierges run sessions.
○ Set up demonstrations for clients and CEO.
○ Lead bug testing for issues and upcoming HARK upgrades

• Facilitate and oversee virtual focus groups for market research using the online Qual Tech platform, HARK Connect. - Clients include: Disney, The GameHER’s, Gatorade, Google, HP, Verizon, VICE Media, and more.
• Organize the Hark Connect file drive with client's final exports including focus group videos, transcripts, and session reports.
• Provide thorough customer service and tech-support to clients, moderators and participants before, during, and after each project.
• Assist in video design and editing of focus group videos for clients and marketing purposes.
• Conduct bug testing and UI/UX analysis on the HARK Connect platform, reporting all findings to the platform developers.
• Remote-in to Chicago lab computers for daily maintenance and troubleshooting.

• Worked closely with a creative team of video producers, directors, and editors on studio photoshoots, brand promotion (Ex: My Block My Hood My City), professional headshots, and wedding, family reunion and graduation videography.
• Assisted with lighting, prop set-up, direction, and post-production editing in Adobe Creative Suite for in-studio and outside shoots for a variety of clients.
• Created Adobe Premiere Pro video editing tutorials for youth participating in Northwestern University's YPRPT Project. Using a 4-month curriculum co-designed to encourage exploration of technology and its impacts, as well as documentary filmmaking and production.
• Edited informational marketing videos for Project Syncere's P.S. I Love You Campaign. Project Syncere programs provide students with year-round opportunities to become engaged in STEM through its innovative project-based learning curriculum.
• Curated videos for the company Instagram page uniquely showcasing to followers current projects and behind the scenes footage. Including "Women in Film Wednesdays", where we shared write-up interviews of inspiring women in the film industry.