Jada White
Blythewood,SC
Summary
Experienced and results-driven Customer Service Professional with 7+ years of expertise in health and auto insurance, claims processing, client communication, and payment resolution. Proficient in Microsoft Office Suite and CRM tools with a proven ability to handle complex account inquiries, ensure regulatory compliance, and deliver exceptional client satisfaction. Recognized for problem-solving, attention to detail, and consistently exceeding performance metrics in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Progressive Insurance
06.2023 - Current
- Provide accurate assistance to policyholders with billing, rate questions, and account updates.
- Manage vehicle policy changes and multi-state filings, ensuring compliance and seamless processing.
- Conduct policy reviews to optimize customer savings and promote retention.
- Maintain high service levels through empathetic communication and timely resolution of issues.
Customer Service Representative
BlueCross BlueShield of South Carolina
09.2020 - 12.2023
- Responded to health insurance inquiries and processed claims with strict adherence to HIPAA standards.
- Resolved complex billing issues and escalations, ensuring fast and accurate resolutions.
- Improved customer experience by providing clear guidance through claim and policy navigation.
- Received high satisfaction scores through consistent, courteous, and informed support.
Office Administrator
MX Security
Columbia, SC
04.2018 - 08.2020
- Oversaw front desk operations, appointment scheduling, and document handling.
- Handled client communications, processed credit checks, and maintained confidential records.
- Directed phone traffic and streamlined administrative workflows using MS Office tools.
Cashier
Kroger Marketplace
Columbia, SC
06.2017 - 04.2018
- Managed POS transactions, issued receipts, refunds, and balanced cash drawers.
- Delivered quality service by addressing customer concerns and improving front-line satisfaction.
- Maintained accuracy while processing EBT, coupons, and special promotions.
Education
High School Diploma -
Westwood High School
Blythewood, SC06-2016
Bachelor of Science - Nursing
South University
Columbia, SCSkills
- Customer Relationship Management (CRM)
- Insurance Claims & Policy Support (Health & Auto)
- Remote Phone & Email Support
- Billing, Payment Processing & Dispute Resolution
- Data Entry & Records Management
- Microsoft Office Suite (Excel, Outlook, Word)
- Administrative Operations & Scheduling
- Regulatory Compliance (HIPAA, State Insurance Laws)
- Conflict Resolution & Client Retention
- Exceptional Verbal and Written Communication
- Active Listening and Empathy
- Conflict Resolution and De-escalation Techniques
- Claims Processing (Health & Auto)
- Policy and Coverage Explanation
- Billing and Payment Dispute Resolution
- CRM Software Proficiency
- HIPAA Compliance and Confidential Information Handling
- Vehicle Information Updates and Multi-State Filing
- Health Plan Navigation and Member Support
- Call Handling in High-Volume Environments
- Knowledge of Insurance Terminology and Processes
- First-Call Resolution and Customer Retention
- Data Entry and Accurate Recordkeeping
- Problem-Solving and Critical Thinking
- Time Management and Multitasking
- ICD/CPT Code Familiarity (for claim clarification)
- Understanding of Deductibles, Co-pays, and Out-of-Pocket Costs
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Scheduling, Filing, and Administrative Support
- Fraud Detection Awareness and Compliance
- Provider Network and Authorization Knowledge
- Premium Adjustments and Rate Explanation
- EOB (Explanation of Benefits) Interpretation
- Remote Work Tools and Virtual Communication (Zoom, Teams)
Certification
- HIPAA Compliance Training
- Conflict Resolution Workshop
- Customer Service Excellence Program
Timeline
Customer Service Representative
Progressive Insurance
06.2023 - Current
Customer Service Representative
BlueCross BlueShield of South Carolina
09.2020 - 12.2023
Office Administrator
MX Security
04.2018 - 08.2020
Cashier
Kroger Marketplace
06.2017 - 04.2018
High School Diploma -
Westwood High School
Bachelor of Science - Nursing
South University
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