Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Williams

Kansas City,MO

Summary

Experienced in fast-paced customer service environments, recently certified phlebotomist with a strong focus on patient interaction and professionalism. Six years of customer service experience, honed skills in handling inquiries and ensuring accuracy in documentation. Seeking a phlebotomy role to utilize exceptional communication skills, attention to detail, and ability to provide excellent patient care for a valuable contribution to a healthcare team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Warehouse Team Member

Amazon
10.2021 - 01.2025
  • Verified customer delivery information to ensure accuracy
  • Managed inventory and order fulfillment efficiently
  • Provided exceptional customer service by responding to inquiries related to order status and delivery

Customer Service Associate

Intuit TurboTax
03.2024 - 03.2024
  • Addressed customer inquiries via phone and chat, providing solutions in a timely manner
  • Delivered high-quality support, ensuring customer satisfaction and compliance with response time standards
  • Documented customer interactions, ensuring accurate records and follow-ups

Packer

OptumRx
04.2020 - 07.2023
  • Ensured accurate packaging and labeling of customer medication orders
  • Interacted with internal teams to resolve discrepancies
  • Maintained a customer-focused approach to ensure timely and accurate order processing

Order Filler

JCPenney Warehouse
05.2022 - 07.2022
  • Fulfilled customer orders with precision and attention to inventory records
  • Assisted in order processing and communicated potential delays

Mail Clerk

Internal Revenue Service
10.2019 - 10.2021
  • Processed incoming and outgoing mail, ensuring the proper handling of sensitive documents
  • Communicated with clients to clarify discrepancies

Hostess

Cheddar’s Scratch Kitchen
04.2017 - 01.2018
  • Greeted and seated guests while managing customer expectations
  • Addressed customer concerns, resolving issues to enhance the dining experience

Education

High School Diploma - General Education

Center High School
Kansas City, MO
05.2018

Skills

  • Venipuncture
  • Capillary Blood Collection
  • Patient Care
  • Multi-Channel Customer Support
  • Problem-Solving
  • Conflict Resolution
  • Order Fulfillment
  • Accuracy
  • Strong Communication
  • Interpersonal Skills
  • Time Management
  • Prioritization
  • Empathy
  • Active Listening

Certification

Certified Phlebotomy Technician (CPT), [NHA CERTIFIED ], 02/04/2025

Timeline

Customer Service Associate

Intuit TurboTax
03.2024 - 03.2024

Order Filler

JCPenney Warehouse
05.2022 - 07.2022

Delivery Warehouse Team Member

Amazon
10.2021 - 01.2025

Packer

OptumRx
04.2020 - 07.2023

Mail Clerk

Internal Revenue Service
10.2019 - 10.2021

Hostess

Cheddar’s Scratch Kitchen
04.2017 - 01.2018

High School Diploma - General Education

Center High School
Jada Williams