Jada Williams
Savannah,GA
Summary
Results-driven administrative professional with expertise in team leadership, marketing strategy, and process optimization. Proven ability to boost client retention, streamline operations, and drive growth. Skilled in staff training and office management, with a disciplined, solution-focused approach to business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Director
Venterra Realty Management
Pooler, GA
03.2023 - Current
- Directed operations for a 391-unit residential community, achieving over 97% occupancy and maintaining a delinquency rate below 1%.
- Inspire, coach, and empower a high-performing team while cultivating a culture rooted in collaboration and exceptional service.
- Host quarterly Community Town Hall Meetings to share essential updates, present upcoming programs, and gather resident input to strengthen community involvement and trust.
- Promptly address emergencies, ensure timely completion of all required reports, and immediately notify the Regional Manager.
- Conduct regular building inspections and take proactive action to ensure the property's physical aspects consistently meet established standards.
- Design and lead monthly resident engagement events, boosting retention and fostering an inclusive community.
- Reduce budgeted expenses to generate favorable variances and improve overall financial performance.
- Developed strategic marketing initiatives and Preferred Employer Programs, consistently exceeding portfolio KPIs while expanding community outreach and awareness.
- Streamlined vendor management and contract negotiations to optimize operational efficiency, generating favorable budget variances and enhanced financial performance.
- Prepare accurate and timely reports detailing revenue metrics, budget variances, market studies, and business strategies.
- Maintained rigorous compliance with Fair Housing, ADA, and FCRA regulations through meticulous file audits, achieving 100% accuracy in internal and external assessments.
- Partner with regional leadership, agencies, and local organizations to strengthen initiatives, enhance property value, and drive performance.
Chief Officer Executive Assistant
Savannah-Chatham County Public School System
Savannah, GA
02.2020 - 03.2023
- Orchestrated departmental HR operations, including wellness programs and personnel processes, strengthening employee engagement and departmental efficiency.
- Supported Capital Projects department career fairs to attract top talent and promote organizational opportunities.
- Streamlined recruitment by processing job requisitions, verifying references, and coordinating interview panels for seamless hiring.
- Administered payroll operations through Kronos software while maintaining meticulous records, supporting seamless compensation management, and data integrity.
- Spearheaded procurement operations through RFP development and contract management, ensuring optimal resource allocation and vendor compliance.
- Facilitated cross-functional partnerships with legal, auditing, and purchasing teams, strengthening organizational risk management and operational efficiency.
- Oversaw project planning, tracking milestones, and preparing reports for executive leadership.
- Managed multi-platform financial systems (Munis, E-Builder) for streamlined purchase orders and budget tracking, ensuring operational compliance and accuracy.
- Developed strategic board presentations and budget analyses, enabling data-driven decision-making and resource optimization.
- Prepared monthly Board presentation materials and documented staff meeting minutes to support organizational communication and decision-making.
- Managed communication between senior executives and key stakeholders across the organization.
Property Manager
Bluestone Premier
Savannah, GA
01.2019 - 02.2020
- Delivered exceptional customer service, managing a 200-unit community, reducing turnover, and increasing occupancy through proactive initiatives.
- Streamlined maintenance protocols and vendor relationships, achieving a 15% reduction in annual costs while maintaining service excellence.
- Developed innovative resident retention programs through transparent communication channels, strengthening community engagement and reducing turnover rates.
- Fostered a high-performing property management team through strategic recruitment and effective workflow coordination.
- Pioneered property enhancement initiatives and strategic improvements, strengthening market positioning and generating sustained revenue growth.
- Prepared and analyzed budgets, implementing cost-effective strategies to meet financial objectives.
- Administered critical financial operations, including budget analysis, payroll processing, and delinquency reporting, with consistent accuracy and timeliness.
- Managed eviction procedures and utility disconnections, ensuring compliance with lease agreements.
- Preserved curb appeal through routine inspections and efficient resource management.
- Maintained accurate records of financial transactions, including rent collections, security deposits, and other income sources.
- Advised owners on potential improvements or investments that could increase property value.
Insurance Account Representative
State Farm Insurance Inc
Savannah, GA
08.2017 - 01.2019
- Analyzed regional market dynamics to identify untapped growth segments, leading to strategic expansion of insurance portfolio offerings in GA and SC markets.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Recognized as Top Agent Performer, consistently exceeding goals with 20+ monthly policies.
- Supported team performance through guidance, coaching, and motivation.
- Orchestrated comprehensive training programs for new agents, ensuring successful licensing completion, and accelerated team performance.
- Created presentations for insurance packages and financial services.
- Developed and executed marketing plans to increase brand visibility and generate leads.
- Established lasting client relationships through a consultative approach, resulting in high retention rates and valuable referral partnerships.
- Streamlined claims processing workflow through enhanced collaboration with underwriters, resulting in improved customer satisfaction and faster resolution times.
- Developed targeted marketing strategies for insurance packages, driving consistent lead growth and enhancing market presence across multiple territories.
Human Resource Coordinator
Chatham Area Transit
Savannah, GA
04.2015 - 08.2017
- Fostered a positive work environment by coordinating employee engagement initiatives, including surveys, recognition programs, and roundtable discussions.
- Developed structured onboarding program integrating benefits orientation, policy review, and department introductions, enhancing new hire integration.
- Streamlined HR compliance monitoring across multiple regulations (FMLA, ADA, FLSA), implementing systematic checks that strengthened organizational risk management.
- Maintained accurate employee records and managed personnel files to ensure audit readiness and data integrity.
- Established automated tracking system for employee leave management, reducing processing time and improving accuracy of leave calculations.
- Responded to employee inquiries regarding payroll, benefits, and HR processes with timely and accurate information.
- Generated weekly and monthly reports to support departmental planning and compliance tracking.
- Supported leadership in strategic planning and workforce analysis efforts.
Education
BBA - Business Administration And Management
Savannah State University
Savannah, GASkills
- Operations & Workflow Improvement
- Employee Training & Retention
- Property & Project Management
- Compliance & Regulatory Expertise
- Strategic Planning & Business Development
- Financial Analysis & Forecasting
- Employee Retention & Talent Acquisition
- Microsoft Office, ADP, Munis, Yardi
Certification
- Coldwell Banker Salesperson Pre License
- Adult and Pediatric CPR/ AED
- Georgia Notary Public
- Property & Casualty, Life and Health Insurance License
References
References available upon request.
Timeline
Community Director
Venterra Realty Management
03.2023 - Current
Chief Officer Executive Assistant
Savannah-Chatham County Public School System
02.2020 - 03.2023
Property Manager
Bluestone Premier
01.2019 - 02.2020
Insurance Account Representative
State Farm Insurance Inc
08.2017 - 01.2019
Human Resource Coordinator
Chatham Area Transit
04.2015 - 08.2017
BBA - Business Administration And Management
Savannah State University
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