Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic

Jada Williams

Springfield,NJ

Summary

Results-driven professional with experience at Dunkin Donuts, excelling in employee training and customer service. Proven ability to enhance team performance and ensure health compliance. Skilled in medical terminology and patient advocacy, demonstrating strong communication and adaptability in fast-paced environments. Committed to delivering exceptional service and fostering positive client relationships.

Overview

4
4
years of professional experience

Work History

Key Holder/Shift Leader Trainee

Dunkin Donuts
Springfield, New Jersey
10.2023 - Current
  • Trained new employees on store procedures and customer service standards.
  • Managed key holder responsibilities such as closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Adhered to health department regulations regarding food handling procedures.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Prepared food items according to established recipes and standards.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Care Provider- Self-Directed Home Care Program

Public Partnerships (PPL) for NJ Division of Medical Assistance and Health (PPP)
Springfield, New Jersey
10.2021 - 08.2023
  • Deliver medical care and personal assistance to patients to maintain optimum quality of life; provide housekeeping, meal preparation, and personal hygiene.
  • Coordinate interactions between patient and medical staff to strengthen continuity of care and trust.
  • Utilize knowledge of medical terminology to assist with medical information and doctor's appointments; oversee vital signs and act as patients' advocate to guarantee provision of appropriate equipment, support, and medication.
  • Administer prescribed medications and treatments in accordance with approved nursing standards.
  • Mitigate injury risks by transporting patients' items weighing up to 15 pounds within home and outdoor settings.
  • Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.

Education

Certificate - Sterile Processing

Penn Foster Career School
Scranton, PA
09-2025

High School Diploma -

Hillside High School
Hillside, NJ
06-2020

Skills

  • Health and safety compliance
  • Communication skills
  • Employee training
  • Medical terminology
  • Patient advocacy and care
  • Hospitality and food service
  • Digital payment processing
  • Customer retention strategies
  • Order fulfillment and processing
  • Customer service
  • Detail orientation
  • Willingness to learn
  • Adaptable to changing demands
  • Teamwork
  • Reliability
  • Analytical thinking

Affiliations

  • Poetry (Free Verse & Creative Writing)
  • Fitness & Weight Training
  • Beginner Baking
  • Music Enthusiast

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Key Holder/Shift Leader Trainee

Dunkin Donuts
10.2023 - Current

Care Provider- Self-Directed Home Care Program

Public Partnerships (PPL) for NJ Division of Medical Assistance and Health (PPP)
10.2021 - 08.2023

Certificate - Sterile Processing

Penn Foster Career School

High School Diploma -

Hillside High School

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