Jada Willis
Chicago,Illinois
Summary
Motivational customer service leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Coast Incorporated
Chicago, Illinois
01.2024 - Current
- Managed accounts to ensure customer satisfaction and account retention.
- Provided training support for new team members on best practices in sales processes and techniques.
- Reviewed purchase orders from clients to confirm accuracy of information prior to processing orders.
- Developed and implemented sales strategies that resulted in increased revenue.
- Built strong relationships with clients by providing exceptional customer service.
Bartender
Harris Music and Dance Theater
Chicago, Illinois
10.2023 - 03.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
Onsite Project Coordinator
Cater2Me
Chicago, IL
02.2023 - 02.2024
- Coordinated with multiple teams to ensure projects were delivered on schedule and within expectations
- Utilized strong organizational skills to prioritize tasks, manage resources, and track progress of projects
- Identified gaps between current state and desired future state; developed strategies for closing those gaps
- Participated in interviewing and onboarding new staff to create most accurate best team to support clients
- Collaborated closely with team members across multiple disciplines during every phase of a given project.
Bartender
Giordano's
Chicago, IL
09.2021 - 10.2023
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Engaged in suggestive selling techniques when taking orders from guests
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Processed accurate cash and credit card transactions
- Displayed and retained extensive knowledge of liquor, wine, and beer
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
Server
Evil Czech Brewery
Mishawaka, IN
08.2020 - 05.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Provided guidance on food pairings for beers or wines available at the bar.
Optician
Center for Eye-Care Excellence
Mishawaka, IN
01.2018 - 05.2020
- Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions
- Assisted customers in selecting fashionable frames that complemented their facial features
- Verified insurance by contacting insurance companies for authorizations and co-pay information
- Provided excellent and empathetic customer service to patients, ensuring their satisfaction with the services provided
- Ordered contact lenses from suppliers based on patient's prescription requirements.
Guest Service Attendant
Target
South Bend, IN
11.2015 - 04.2018
- Trained and mentored team members to achieve front-end operational goals
- Resolved customer inquiries and complaints in a timely and professional manner
- Assisted in overseeing accurate and efficient operation of cash registers
- Greeted customers entering store, responding promptly to needs
- Planned, organized, and controlled operations of front-end area
- Accurately counted and balanced large sums of money in a timely manner.
Crew Trainer
Panera Bread
South Bend, IN
02.2014 - 11.2015
- Educated employees on proper use of organization's products and systems
- Served as partner and team member to achieve compliance objectives
- Managed inventory levels by restocking shelves as needed
- Proficient in operating cash registers, scales, and other bakery equipment.
Education
Some College (No Degree) - Psychology
Indiana University South Bend
South Bend, INSkills
- Business growth and retention
- Strong interpersonal skills
- Client Relationship Building
- Strong multitasking
- Outstanding customer service
- Service-oriented mindset
- Salesforce expert
- Expert in POS software
- Team motivation
- Inclusive leadership
Certification
- Basset
- Food Handlers Certificate
Accomplishments
- Quickly exceeded company standards and promoted to leadership within first month of employment
- Promoted to training leader due to outstanding customer relationship building
References
References available upon request.
Timeline
Sales Account Manager
Coast Incorporated
01.2024 - Current
Bartender
Harris Music and Dance Theater
10.2023 - 03.2024
Onsite Project Coordinator
Cater2Me
02.2023 - 02.2024
Bartender
Giordano's
09.2021 - 10.2023
Server
Evil Czech Brewery
08.2020 - 05.2021
Optician
Center for Eye-Care Excellence
01.2018 - 05.2020
Guest Service Attendant
Target
11.2015 - 04.2018
Crew Trainer
Panera Bread
02.2014 - 11.2015
Some College (No Degree) - Psychology
Indiana University South Bend
- Basset
- Food Handlers Certificate
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