Jada Wilson
Roanoke,VA
Summary
Dynamic professional with a proven track record at Texas Roadhouse and Wells Fargo, adept at quickly learning and excelling in diverse roles. Skilled in POS systems and resolving customer disputes, demonstrating exceptional empathy and communication. Achieving increased customer satisfaction through outstanding service and efficient problem-solving. Expert in balancing multiple priorities and fostering positive relationships. These qualities combined would make a great base to learn new policies and procedures of this company.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Texas Roadhouse
12.2022 - Current
- Working with POS system to place orders, manage bills, and handle complimentary items.
- Handling customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managing cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Training new hires on restaurant policies, procedures, and exceptional customer service standards.
- Learning to adapt to every type of person, to offer them a positive experience.
- Actively communicating to managers when there is an issue, in order to prevent further problems.
Debt Collector
Wells Fargo
03.2022 - 12.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Used conversational context clues to determine the situation of each individual, to apply the best resolution for them and, the company.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Implemented customized payment plans based on debtor's financial situation, increasing likelihood of full repayments over time.
- Through company training, learned SPEEDPAY, HOGAN, and CACS.
Barista
Starbucks
08.2021 - 03.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA05.2022
Skills
- Ability to learn quickly
- Balancing multiple tasks at once for prolonged periods of time
- Compartmentalizing different needs of various customers, while still offering accuracy
- Experience with all walks of life, and ability to empathize with others
- A strong drive to excell
Additional Information
I have applied for the position of patient coordinator, because I see it as a great opportunity to get started in the field of dentistry. Starting this fall, I will be attending Virginia Western Community College. Here, I will be prepping to apply for the dental hygiene program. My plans past this include furthering my education, to become a registered dentist. For me, this is more than a job- it is the start of my career. I would enjoy growing with this company, and gaining on sight experience to aid in my education.
Timeline
Restaurant Server
Texas Roadhouse
12.2022 - Current
Debt Collector
Wells Fargo
03.2022 - 12.2022
Barista
Starbucks
08.2021 - 03.2022
High School Diploma -
Patrick Henry High School