Remote Work
Jada Wilson
New Berlin,WI
Summary
Encouraging manager style and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Office Administrator
Oconomowoc Realty
01.2023 - 07.2024
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created database and datasheets to track information in all aspects of the office
- Managed storage facilities and residential properties
- Coordinated meetings for owners
- Maintained electronic and paper filing systems for easy retrieval of information.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Wrote commerical and residential letters including leases, preliminary auction notices, ads for auctions in the newspaper, eviction notices, increases, etc.
Sales Associate
Harbor Freight Tools USA
04.2022 - 01.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
Waitress
The Lodge Muskego
03.2022 - 12.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Telemetry Technician
Waukesha Memorial Hospital
06.2021 - 02.2022
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Followed all protocols to respond to irregular cardiac activity.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Communicated with healthcare workers and physicians concerning test results.
- Monitored patient activity during stress test to record data.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Maintained and adjusted cardiology equipment.
Education
Associate of Applied Science - Human Resource Management
Milwaukee Area Technical College
Milwaukee, WI12.2024
Skills
- Workforce Management
- Expense Reporting
- Spreadsheet development
- Bookkeeping
- Microsoft Office - excel, powerpoint, word, and outlook
- Property Management
- Human Resources
- Customer Service
- Admin Assistance
- Real Estate
- Marketing
- Conflict Resolution
Interests
Timeline
Office Administrator
Oconomowoc Realty
01.2023 - 07.2024
Sales Associate
Harbor Freight Tools USA
04.2022 - 01.2023
Waitress
The Lodge Muskego
03.2022 - 12.2022
Telemetry Technician
Waukesha Memorial Hospital
06.2021 - 02.2022
Associate of Applied Science - Human Resource Management
Milwaukee Area Technical College
Similar Profiles
Henry JohnsonHenry Johnson
Plumbing Apprentice at Oconomowoc PlumbingPlumbing Apprentice at Oconomowoc Plumbing
Joe BertramJoe Bertram
Lawncare/ Landscaping at Oconomowoc Lawn CareLawncare/ Landscaping at Oconomowoc Lawn Care
Kendall DukeKendall Duke
Certified Nursing Assistant at Oconomowoc Memorial HospitalCertified Nursing Assistant at Oconomowoc Memorial Hospital