Jada Wilson
Chesapeake,VA
Summary
At the Norfolk Naval Exchange, I have thrived as a sales associate by utilizing my strong customer service and problem-solving skills to boost store performance and ensure customer satisfaction. I am a results-driven professional with experience in assisting a high volume of customers, recommending merchandise tailored to individual needs, and designing displays to drive sales. Proficient in managing cash register transactions and navigating the demands of a fast-paced retail environment, I am now prepared to transition into a new field. With a proven ability to connect with customers and foster positive interactions, I am eager to apply my transferable skills in dynamic, collaborative settings.
Overview
4
4
years of professional experience
Work History
Sales Associate
Navy Exchange
08.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Input customer information to setup store reward program membership.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Consistently completed assigned tasks by the end of my shift to meet expected timelines and maintain productivity.
- Analyzed sections of the store by evaluating the parameters such as sales performance, product placement, and customer traffic patterns to determine how to setup new displays.
Education
Associate of Applied Science - Administrative Support Technology (Medical Admin)
Tidewater Community College
Norfolk, VA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
- Verbal/written communication
- Stocking and receiving
- Energetic self-starter
Timeline
Sales Associate
Navy Exchange
08.2020 - Current
Associate of Applied Science - Administrative Support Technology (Medical Admin)
Tidewater Community College
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