Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Wingate

Merrillville,Indiana

Summary

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately identifying different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Billing Specialist

Crown Polycon Intl.
06.2024 - Current
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Maintained accurate records of customer payments.
  • Used data entry skills to accurately document and input statements.
  • Created improved filing system to maintain secure client data.
  • Responded to customer concerns and questions on daily basis.
  • Trained onboarding employees working within the billing department

Eligibility Specialist

Family and Social Services Administration
09.2023 - 02.2024
  • Communicated with people from various cultures and backgrounds on application process.
  • Verified income, assets, and other financial / legal documents
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed regulations and program requirements with clients
  • Data entry into state database


Energy Assistance Tech

Northwest Indiana Community Action Center
02.2023 - 07.2023
  • Inspected client applications, checked for missing needed documentation and sent out correspondences to those who were missing required information.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Clerical Temp Agent

Geminus Corporation
06.2022 - 02.2023
  • Assisted parents with signing their children up for childcare and Headstart services provided by the state
  • Filed documentation
  • Reviewed correspondences from parents and recorded necessary communications to the business owner
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer concerns with punctual, polite and professional service.

Daycare Assistant

Cassie’s Care LLC
05.2016 - 07.2022
  • I assisted the daycare teachers with helping children learn basic skills, improving mobility and education.

Education

Associate of Science - Information Technology

Purdue University Northwest
Hammond, IN
01.2021

High School Diploma -

Merrillville High
Merrillville, IN
06.2019

Skills

  • Microsoft Office Certified Proficient User
  • CompTIA
  • Microsoft Dynamics
  • Excel
  • Advanced computer skills
  • Analytical problem solving
  • Versatile in dynamic environments
  • Conflict resolution
  • Business operations support
  • Billing cycle management
  • Payment posting
  • Statement processing
  • Verbal and written communication
  • Data entry proficiency
  • Invoice processing
  • Multitasking and organization

Certification

  • Microsoft word | April 2016
  • CompTIA++ | May 2016
  • Microsoft Excel | April 2017
  • Microsoft access | May 2017
  • Microsoft Office | May 2017

Timeline

Billing Specialist

Crown Polycon Intl.
06.2024 - Current

Eligibility Specialist

Family and Social Services Administration
09.2023 - 02.2024

Energy Assistance Tech

Northwest Indiana Community Action Center
02.2023 - 07.2023

Clerical Temp Agent

Geminus Corporation
06.2022 - 02.2023

Daycare Assistant

Cassie’s Care LLC
05.2016 - 07.2022

Associate of Science - Information Technology

Purdue University Northwest

High School Diploma -

Merrillville High

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